---
title: "Find Orders in Delivery Hub"
slug: "find-orders-in-delivery-hub"
tags: ["WISMO", "Tracking", "Customer Support"]
updated: 2024-03-11T13:47:45Z
published: 2024-03-11T13:47:45Z
canonical: "help.bringg.com/find-orders-in-delivery-hub"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.bringg.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Find Order Details and Status to Support Customers

Where is my order (WISMO) calls can take up a lot of your time, but Delivery Hub makes it easy to find the information you need to quickly update your customers and focus on other tasks.

## Before You Begin

If you haven't yet, get familiar with Delivery Hub's [structure](/delivery-hub/docs/delivery-hub-structure-and-data-flow) and [statuses](/delivery-hub/docs/delivery-hub-statuses). These will help you understand how to navigate Delivery Hub and understand the information that you find.

## Find Orders and Shipments

You can search the **Orders**, **Shipments**, and **Fulfillments** pages using any of the following information:

- Source ID
- Order name
- Shipment tracking ID
- Recipient name
- Recipient phone number
- Recipient email
- Fulfillment source ID

## Find information on the shipments page

Orders and fulfillments with the **New** status only appear in the **Orders** and **Fulfillments** screens, while orders with at least one shipment created also appear on the **Shipments** screen.

The shipment screen includes carrier, address, package, and progress details.

#### Carrier details

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/track_dh2_shipment_package_orderdetails(3).jpg)

The **Carrier** section includes the following details:

- Carrier name, service, and shipping account
- Fulfillment type
- Tracking number
- Expected delivery date

To view a detailed history of the shipment, select **Activity Log**. To view additional shipment details like reference number and cost, select **See More.**

#### Addresses

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/track_dh2_shipment_package_addressdetails.jpg)

The **Addresses** section includes the name and address of the recipient and sender.

Select **See More** to view the billing address in a drawer and [update address details](/delivery-hub/docs/update-shipment-details) when the shipment is still in the **New** status.

#### Items and Shipment Progress

Under **Shipment Progress,** Delivery Hub displays a timeline of shipping checkpoints provided by the carrier, including the event title, location, date, and time.

When the carrier provides granular tracking data, you can select a package from under **Items** to view package checkpoints here. You can also select a package to view its inventory for any shipment, and select the edit icon to [update inventory](/delivery-hub/docs/update-shipment-details).

[Delivery Hub](https://demo.arcade.software/aqfdovFccFc5dkqEAJmP?embed&show_copy_link=true)