--- title: "Manually Create Orders" slug: "manually-create-shipments" tags: ["Booking", "Packer", "Packaging"] updated: 2024-05-08T06:19:40Z published: 2024-05-08T06:19:40Z canonical: "help.bringg.com/manually-create-shipments" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.bringg.com/llms.txt > Use this file to discover all available pages before exploring further. # Create Custom Shipments You may encounter situations where you need to handle orders outside your regular processes. For instance, you may need to fulfill prizes for customers or send gifts and supplies to your employees. Such orders do not follow the usual path through your OMS, so they are not automatically visible on Delivery Hub. Furthermore, they require less data since they are separate from your sales records. You can send these shipments using Delivery Hub by creating a custom shipment. This automatically creates the connected orders and fulfillments. If you need access to the custom shipments feature, contact your administrator or Bringg customer service representative. ## Before You Begin - Confirm you have the Admin or Packer user type. - Gather the required data: - Package type - Product quantity and price (for commercial invoices) - Recipient details ## Create a Custom Shipment To access the form, go to **Shipments > Create Custom Shipment**. ![Image zooming in on Create Custom Shipment button from the top right of the Shipments screen](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/packship_custom_create_CTA.jpg) Select Create Custom Shipment #### Enter Source IDs (Optional) Enter **Order Source ID**, **Fulfillment Source ID**, and **Shipment Source ID**. Entering source IDs lets you update this shipment and the connected order and fulfillment via specific API endpoints. It also allows you to add this order to other systems using the same reference, such as for inventory tracking. ![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/packship_custom_sourceid.jpg) Enter Source IDs #### Add Packages and Products Add packages and specify which products you packed in each by selecting the dropdown list under **Package Details** to choose a package type. Then, enter the product name, quantity, weight, and price for each product in the package. You can optionally add a special service such as flammable, fragile, or hazardous to each relevant product by selecting from the **Special Services** dropdown list. To add more products, select ![plus icon](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/Vector%283%29.png) **Add Product**. Select ![plus icon](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/Vector%283%29.png) **Package** to repeat this process for additional packages in this shipment. #### Remove a Package or Product To remove a product or package, select the trash icon ![trash icon](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/Vector%281%29.png) at the package or product level. Note Removing a package removes the products listed beneath it. #### Enter Sender and Recipient Details Enter the sender and recipient's details. To quickly add the sender details, you can select a shipping location from the **Location** dropdown menu to automatically fill the details in this section. #### Enter Billing Details To automatically use the sender or recipient details as the Billing address for this shipment, select the radio button next to **Same as recipient** or **Same as sender**. If the billing address does not match the recipient or sender address, select **Other** to expand the form and enter the billing address. ![Image showing radio buttons for same as recipeint, same as sender, and other, and image showing expanded form with fields to enter billing address details](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/packship_custom_billingaddress.jpg) Select an existing address or enter a new billing address ## Book Your Shipment Once you have entered all required information, select the **Direct** or **PUDO** fulfillment method. Direct shipments are sent directly to the recipient's address, and PUDO shipments are sent to a pickup/dropoff (PUDO) location where your recipient can pick up their package at their convenience. #### Ship Direct to Recipient **Step 1** Select the **Direct** fulllfillment method. **Step 2** Select **Create Shipment** to save this shipment and open the carrier selection modal. #### Ship to a PUDO Location ![Text saying Fulfillment Type followed by radio buttons for Direct or PUDO shipping. Underneath are two dropdown lists. The one on the left says Shipping accounts & serviec and the one on the right says PUDO details.](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/packship_custom_PUDO.jpg) Select a recommended PUDO location **Step 1** Select the **PUDO** fulfillment type. **Step 2** Select a carrier and service from the dropdown list under **Account and Service**. **Step 3** Select from the list of PUDO locations that Delivery Hub recommends based on your recipient's address. Each fulfillment contains at least one shipment, which is created using the Shipments API or when a user packs fulfillment inventory and makes at least one attempt to book a carrier. Fulfillments can be split into multiple shipments. For example, if some of the inventory is unavailable for the first shipment, it can be sent in a subsequent shipment. A single shipment can contain several packages. Shipments may be referred to as *consignments* outside of Bringg. An order is a request for the fulfillment of goods and services at a specific address. It includes all information needed to complete it, such as the requested service or goods, the customer’s contact information, required services (such as fragile care), and the time window. One order can include several **fulfillments** that Delivery Hub displays only in the shipping location where a packer will fulfill one part of the order. Fulfillments include the list of inventory for that location and requested service levels. ## Related - [Add Shipping Locations](/add-shipping-locations.md) - [Configure Packages in Delivery Hub](/goals-configure-packages-in-delivery-hub.md)