--- title: "Tracking and Customer Experience" slug: "tracking-and-customer-experience" updated: 2023-04-27T06:20:18Z published: 2023-04-27T06:20:18Z canonical: "help.bringg.com/tracking-and-customer-experience" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.bringg.com/llms.txt > Use this file to discover all available pages before exploring further. # FAQ: Tracking and Customer Experience **At what point can the end-customer begin tracking their order?** Once a shipment for their order is packed and booked.