---
title: "Set Up a Team"
slug: "set-up-a-team"
tags: ["Admin", "On Demand", "Own Fleet", "Bringg Platform", "Delivery Hub", "Planned"]
updated: 2024-08-29T11:51:11Z
published: 2024-08-29T11:51:11Z
canonical: "help.bringg.com/set-up-a-team"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.bringg.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up a Team

A team groups together the people and vehicles needed to fulfill orders from a specific fulfillment center or service area. It can contain drivers, dispatchers, vehicles, and orders.

For example, you can define a team as all orders and drivers assigned to a few stores in a small neighborhood. Or a team might consist of refrigeration trucks, their drivers, and orders of perishable goods. If you use carriers, you can define delivery terms to assign a team's orders to specific carrier and then use the carrier selector to automatically choose the best one for each order.

To fulfill an order, you must assign it to a team, then Bringg can assign it to a route and driver or to a carrier.

Dispatchers only see drivers and orders assigned to their teams. If a driver belongs to multiple teams, the dispatcher or driver can choose which team to join at the start of each shift.

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678193387160.png)***Set up a team***

### Before You Begin

- Define your fulfillment network in Bringg. For example:
  - Determine if you group teams by individual fulfillment centers, service area, or type of service.
  - (Own Fleet only) Decide if drivers can belong to more than one team, and if they are allowed to choose the team to join for each shift.
  - Determine if dispatchers are connected to only one team or a group of teams.
  - Determine if you are using Own Fleet or carriers or both. [If you are using a carrier, make sure you are connected with them in Bringg.](/v1/docs/add-carriers-from-the-catalog)
  - Define the team's name and ID, address, contact phone number, and time zone. Bringg uses this information to connect incoming orders with the right team.
- (Optional) [Create vehicle profiles](/v1/docs/add-vehicle-profiles), which you can later assign to your team's vehicles.
- (Optional, Own Fleet only) [Define and set up skills](/v1/docs/set-up-skills) for drivers and vehicles.
- Confirm you have a Bringg user of type Admin.
- [Add dispatchers and drivers](/v1/docs/add-a-bringg-user) as users in Bringg.

### Create a Team

**Step 1**: Navigate to **Resources >** **Drivers > Teams.**

**Step 2**: Select **Add Team**.

| Field | Description |
| --- | --- |
| **Name** | Enter the name that other systems use for to identify this team outside of Bringg. For example, this might be a store name or location, such as the Centerville team. |
| **External ID** | The store number or location name you use to identify the location. |
| **Description** | (Optional) Enter identifying information that isn't in the team name, such as its location. For example, if the team name is South Shore, the description can be Long Island, NY. |
| **Address** | Start typing and then choose from the suggestions dropdown. As in all address fields, Bringg validates the data you enter so that it is consistent with geocoding data, which navigation apps use to accurately find it. |
| **Lat** and **Lng** | Bringg automatically fills this field when you select an address. You can also add the team's latitude instead of adding an address. |
| **Contact Phone** | Enter the designated contact point for the team, usually its main dispatcher. |
| **Time Zone** | Enter the fulfillment center's time zone, which Bringg uses to connect orders with the right team and display the *time windows* correctly for each team. |

**Step 3:** Reload the page to see the new team and its Bringg ID in the list.

**Step 4**: (Recommended) To add the **External ID**, which is the team ID that other systems in your organization might use, select the team name or ID in the list and add the details in the **Info** tab.

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678434040590.png)***Add external ID***

### Assign Orders to a Team

You can automatically assign orders to a team using the team ID or the order's destination.

| To... | Do this... |
| --- | --- |
| Assign orders directly to a team | Share the **External ID** or **Team ID** created by Bringg with your IT integrator to include in specific order payloads that your OMS sends to Bringg. |
| Assign orders to a team based on their location | [Edit or add a service area](/v1/docs/service-areas), and assign it to your team. |

#### Connect a team with carriers

(Delivery Hub only) Configure [Carrier Selector rules](/v1/docs/set-up-the-carrier-selector-with-attributes) to automatically assign all orders with specific attributes (like assigned team) to a prioritized list of carriers.

### Add Resources to a Team

### 

(Own Fleet and hybrid only) Add drivers and a dispatcher to a team so that Bringg can automatically assign them the team's orders.

#### Add dispatchers

**Step 1:** Navigate to **Settings > Users** and select the dispatcher's name.

**Step 2:** Select **EDIT DRIVER**, then begin typing the team name next to **Driver Teams**. Select the team name, then select Save.

TipTo assign a dispatcher to several teams without granting admin permissions, assign them to a group of teams.  
To do this, contact your Bringg customer service representative to set up a team that contains sub-teams. Then open the **Info** tab of the sub-team and choose the **Parent Team**.  
![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678434106155.png)***Select a parent team***

#### Add drivers

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678434187420.png)

***Add a driver to a team***

**Step 1:** Navigate to **Drivers** and select the driver's name. **Step 2:** Select **EDIT DRIVER**, then begin typing the team name next to **Driver Teams**. Select the team name, then select **Save**.

#### Add vehicles

You can add vehicles to your Own Fleet team.

**Step 1**: To add a vehicle to a team, navigate to **Drivers > Teams**, select the team, navigate to the **Vehicles** tab, and select **Add Vehicle**.

**Step 2**: (Optional, Own Fleet only) To add multiple vehicles, select Import Vehicles CSV.

Format the CSV file according to the following order (with no spaces in between items):

`Name,Color,Model,UserID,ExternalID,VehicleType,ID,TeamID,CompanyID,LicensePlate,"Skills"`

For example: `Vehicle1,White,Isuzu,12345,,Van,67891,112233,123ABC,"Refrigerated,Snow Tires"`

- Do not include a header column
- Format the list with a comma between each item, and no spaces.
- Enter two successive commas to denote a blank value.
- You assign skills  to drivers and vehicles, so that Bringg can match them to orders which require the same skills. To assign a skill to a vehicle, enter the string exactly as listed in Bringg, and place quotation marks around it. For multiple skills, place the quotation marks at the beginning and end of the list of strings. [Learn more](/v1/docs/set-up-skills).

**Step 3**: To allow drivers to choose a team to join at the start of each shift, contact your Bringg customer service representative.

**Step 4**: To assign a *service area* to a driver on a team, access the **Drivers** tab of the team page and select **Assign Area** to choose a service area.

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678434283464.png)***Assign a service area to a driver***

A fulfillment center is your home base and where you prepare orders for dispatch. It might be a store, warehouse, factory, garage, or restaurant.

You can configure Bringg to automatically perform actions when drivers approach your fulfillment center. For example, you can make a driver available for AutoDispatch, or take them on and off shift, without requiring them to manually check in. These actions are called home events.

Each team has at least one fulfillment center, and each fulfillment center can have one or more service areas.

You can draw service areas on a map in Bringg, or use a list of zip codes, to define your distribution network. Orders that arrive in Bringg are sent to the team or carrier responsible for the service area of the order's destinations.

You can assign drivers to a specific service area within your delivery scope. This way, drivers can be familiar with their specific area, or remain nearby a specific area.

You can also use service areas to separate regions on the map to align with your business practices. For example, you might have a different delivery speed, price, or availability in some areas based on their distance from your fulfillment center. You can do this in Bringg by defining rules for each service area.

A fulfillment center can have multiple service areas, but a single service area can also belong to several fulfillment centers. For example, you might want to share a service area when your inventory is split among several warehouses, or when you need to recruit drivers from another location to assist with high demand.

Bringg’s carrier selector automatically assign the best carrier for each order, in line with your business priorities and delivery strategy. For each order, Bringg checks the ETA or delivery price offered by each carrier. Bringg then automatically offers the order to each carrier, starting with the cheapest or fastest, until one accepts the order. Alternately, Bringg can offer order assignments to carriers according to a predefined sequence.

A route is a sequence of destinations from one or more orders. Bringg can automatically create routes by calculating the fastest and most efficient route which fulfills the orders. Bringg can also help you assign the most appropriate vehicle and the driver with the correct skills to complete the order.

There are two types of routes:

1. A planned route is a route containing planned orders that you create in advance, either manually or using route optimization. For example, you can run route optimization every day at 10pm so that drivers can start their routes when they start their shifts the next morning.
2. An on demand route is a route which contains on demand orders that you create on the fly by using Autodispatch (AD), which continuously and automatically assigns orders to a team's drivers, vehicles, and routes. Common examples are deliveries for restaurants, grocery and pharmacy stores, or roadside assistance.

After you dispatch the orders in a route, drivers receive their route in their Driver App as a series of destinations, each with their associated order which they pick up or hand off to the consumer.

A team groups together the people and vehicles needed to fulfill orders from a specific fulfillment center or service area. It can contain drivers, dispatchers, vehicles, and orders.

For example, you can define a team as all orders and drivers assigned to a few stores in a small neighborhood. Or a team might consist of refrigeration trucks, their drivers, and orders of perishable goods. If you use carriers, you can define delivery terms to assign a team's orders to specific carrier and then use the fleet router to automatically choose the best one for each order.

To fulfill an order, you must assign it to a team, then Bringg can assign it to a route and driver or to a carrier.

Dispatchers only see drivers and orders assigned to their teams. If a driver belongs to multiple teams, the dispatcher or driver can choose which team to join at the start of each shift.

Use the Bringg Delivery Hub to seamlessly connect to the world’s leading delivery providers while maintaining full visibility and control of your operations and customer experiences. This means that you can easily manage your personalized network of delivery providers like a natural extension of your own business. With Bringg, your consumers see your brand at every delivery touchpoint, from checkout through to receiving their deliveries on the customer experience page, even when you use delivery providers. Browse our delivery provider network spanning hyper-local, parcel, white-glove, big and bulky, and green fleets (to name a few); then choose the provider which fits your needs best.

For example, set up Bringg to offer express installation orders first to your local green DP, but if they are not available, offer the order to one of two DPs that provide installation services, whichever can reach the consumer fastest. At the end of the month, see how many orders each of the DPs delivered, and adjust your contracts accordingly.