--- title: "Set Up Branded Email Templates" slug: "create-branded-email-templates" updated: 2025-02-25T16:11:35Z published: 2025-02-25T16:11:35Z canonical: "help.bringg.com/create-branded-email-templates" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.bringg.com/llms.txt > Use this file to discover all available pages before exploring further. # Create Branded Email Templates Create branded email templates using HTML directly in the Bringg Platform so that you can update customers easily during any critical stage of the fulfillment process. You can customize the content with the languages, variables, and CSS you wish, and decide whether the emails should include links for scheduling, picking up, or tracking orders. Once you build your templates, set up custom automation to ensure the branded emails reach customers at the appropriate stage of the customer journey. ## Before You Begin - Confirm you have a Bringg user of type **Admin**. - Make sure you are coordinated about the timing and content of sending messages. - Determine the HTML layout, timing, and content of each message you wish to send, including the subject of each email. - Customize your customer experience page to brand it with the appropriate look and feel you wish to use in communicating with your customers in **Settings > Customer App**. - Decide if you want different notification flows for different scenarios. For example, if you deliver both standard and specialty or white glove orders, you need separate order and notification flows for each order type. Tip Be careful not to over-communicate with your customers so they remain engaged with you. Select the notifications that are most important to advance your business while preserving customer trust. ## Procedure **Step 1:** Open the email template creation page by selecting **Settings > Merchant Configuration > Email Templates.** **Step 2:** Begin creating a new email template by selecting **Add Template**. **Step 3:** Set the template type as **Customer Email**. **Step 4:** Name the template. Choose a name that indicates the specific context for sending this type of email. For example, name a template "Customer Scheduling" for an email that goes to customers enabling them to choose a delivery slot. **Step 5:** Choose a customer-facing subject line for the email. For example, for the "Customer Scheduling" template, you can use a subject line like "Schedule Your Delivery!". **Step 6:** (Optional) Select the languages aside from English in which the emails will appear. Note: Each language you add requires its own HTML content in that language. We recommend saving each time you add a language's content. **Step 7:** Customize your email content by pasting your company's email HTML and CSS in the free text field. - Include the applicable colors, fonts, text, and image links. - Select any relevant **variables** from the variable menu to personalize your emails you wish. For example, you can include the customer's name, delivery address, custom links, and so on. See example: TextText ```plainText

Delay in your order delivery

Hello dear {{Customer name}},
Your order is a bit late, it is expected to arrive at {{Order's delivery time window}} to {{Delivery address}}

If you need to change your schedule click here: {{Schedule link}}

If you think this is a mistake or you already received the package please ignore this or please email us at: support@acme.com

RealDeal

Same day sneaker delivery

If you have any questions please email us at support@acme.com Or reply to this email.

You received this email because you are an existing customer. If you do not want to receive any more emails from us, please unsubscribe.

©2023. RealDeal

``` You can view a preview of how your email will appear with the HTML code using the display next to the free text field. | Variable | What it does… | | --- | --- | | **Merchant** | Inserts the name of your company or instance in Bringg. | | **Links** | Inserts the applicable URL based on the specific link you choose. This often includes either a scheduling URL or the link to the Bringg customer page with real-time updates of the order status. | | **Customer Name** | Inserts the customer's full name (first, middle and last name). | | **Driver Name** | Inserts the assigned driver’s name. | | **Job Description** | This is a free text field used for additional information related to the driver that appears in the Bringg customer page. It may insert the assigned driver’s job description like biker to walker, or the name of the delivery provider fulfilling the order. | | **Order title** | Inserts the title of the order. For example, the name of the item purchased. | | **Order ID** | Inserts your order ID. | | **Waypoint Customer’s Name** | Inserts the name of the contact associated with the order's destination. For example, if a customer is sending someone a gift, this could be the gift recipient's name. | | **Customer First Name** | Inserts the customer's first name. Use this, for example, in the start of a notification. | | **Order’s Delivery Time Window** | Inserts the order's delivery time window as selected by the customer or assigned automatically. Before using this variable, check if you opted to **Keep time window fixed on share**. | | **Delivery Address** | Inserts the address of the destination. Depending on what details you collect, this may include only the house number and street name, or it may also include city, state, zip code, and so on. | | **Team Description** | Inserts a text field describing the team in a way that makes sense for the customer to see. For example, internally your teams might have names like Team A, Team B, and so on. However, the **{{team_description}}** the customer sees is simply the name you choose to publicly display. | | **Unique Notification ID** | Inserts Bringg's order ID. This is different from **{{id}}** which inserts your assigned order ID. | **Step 8:** Send your self a test email to verify it looks as you want it to by selecting **Test Mail**. **Step 9:** Preserve your template by selecting **Save**. All saved templates appear in the templates menu. **Step 10:** Create or add to existing automation flows. Set automated triggers and conditions to send specific branded emails from your saved templates at whatever stages you choose of the fulfillment journey. [Learn more](/v1/docs/send-emails-with-automations). ![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/su_email_templates(1).png) A time window is the time range when you intend to fulfill an order. Therefore, an order is considered fulfilled on time if it arrives within the time window. The time window is set when you schedule an order in Bringg and is usually defined by the no_earlier_than and no_later_than fields. Narrower time windows are seen as better service, like 9 to 10 am, while longer windows are more typical of larger carriers. You can share the time window with your consumers for an improved experience. For example, if a consumer places an order for the 8:00-12:00 the following day, in the morning notify them that you intend to arrive between 8:00-9:00. If you allow consumers to select their preferred delivery slot, the time window is scheduled accordingly.