---
title: "Dispatch Orders with Bringg"
slug: "dispatch-orders-with-bringg"
tags: ["On Demand", "Dispatch, en route", "Own Fleet", "Click and Collect", "Bringg Platform", "Dispatcher", "Delivery Hub", "Planned"]
updated: 2024-04-08T09:08:20Z
published: 2024-04-08T09:08:20Z
canonical: "help.bringg.com/dispatch-orders-with-bringg"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.bringg.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dispatch Orders with Bringg

You can use Bringg to dispatch any order, supervise while drivers are en route, and react to changes on the ground.

You can manage by exception and let Bringg do the work, allowing you to make fast, accurate decisions by checking alerts on potential problems before they become larger issues. Bringg presents the information and functionality you need to react.

For example, reassign orders when a driver calls in sick or a customer notifies they are not available to receive the delivery.

For an overview of a day in the life of a Bringg dispatcher, [learn more](/v1/docs/a-day-in-the-life-of-a-bringg-dispatcher).

### Before You Begin

- Confirm you have a user of type dispatcher (or admin).
- Open the Bringg Platform.
- (Recommended) Customize your view, so you see important information at a glance. Learn more (coming soon).

	
	Tip
	If you can't find a feature, ask your ops manager to add it or give you access by changing your permissions.

### Procedure

**Step 1**: Assign orders to a driver, route, vehicle, or carrier for fulfillment.

Although Bringg assigns most orders automatically, you may need to manually assign some orders that Bringg could not assign. For example, if a last minute order comes in after Bringg creates the day's routes but you still want to include it in the next shipment.

| To... | Do this... |
| --- | --- |
| Plan your fulfillment schedule and work assignments. | (Planned orders only) We recommend you schedule and assign most orders in advance so you only need to deal with exceptions, such as last-minute orders, while you are dispatching. [Learn more](/v1/docs/create-routes-for-planned-orders-with-route-optimization). |
| Find all orders not assigned to a driver or route. | [Learn more](/v1/docs/find-an-order-in-bringg). |
| Manually schedule and assign orders for fulfillment. | - (Planned orders only) Use the route planner to schedule orders and assign them to routes, drivers and vehicles. We recommend using the route planner because it provides the best visibility into your current state and can show you how each change may affect other orders. [Learn more](/v1/docs/adjust-routes-for-planned-orders-with-the-route-planner). (Delivery Hub only) To assign a planned order to a carrier, [learn more](/v1/docs/assign-a-different-carrier-for-an-order). You can also adjust assignments from the **Dispatch** page, but this offers less information and flexibility. To assign an order or route to a driver in the **Dispatch** page, [learn more](/v1/docs/assign-a-different-driver-for-orders-on-a-planned-route). To assign a route to a vehicle on the Dispatch page, [learn more](/v1/docs/assign-a-vehicle-trailer-to-a-route). - (On demand orders only) To assign on-demand orders to a driver, vehicle, or carrier, [learn more](/v1/docs/assign-on-demand-orders-for-fulfillment). |
| Postpone orders to a later route. For example, if a customer is not available for delivery last minute and you want to reschedule the delivery on another day. | Navigate to **Dispatch > List**. Select the orders you want to postpone > **More Actions > Back to Planning**. The orders now appear on the **Planning** page and you can assign them to a route at another time. Tip We recommend postponing orders only if the goods have not been staged and loaded into vehicles. ![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678702091384.png)***Move order to the Planning page*** |

**Step 2**: Handoff orders to drivers.

Send order assignments to drivers with the click of a button or automatically. Bringg can manage the rest of the handoff process automatically. For example, by prompting the driver to sign a vehicle out or collect goods in their mobile app (like the Bringg Driver App). Learn more (coming soon).

**Step 3**: Supervise during delivery.

You can use Bringg to keep an eye on fulfillment activities so you can step in to prevent or resolve any issues that come up. For example, easily see how many drivers are available to respond to a peak in new orders.

| To... | Do this... |
| --- | --- |
| Prevent and resolve delivery issues. | Immediately notice any potential or active issues, by monitoring alerts. [Learn more](/v1/docs/resolve-delivery-problems-by-checking-alerts). |
| View the day's open orders and routes. | Navigate to **Dispatch > List** or **Map**, to view all open orders that are ready for dispatch or already en route. ![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678702126608.png)***View a list of open orders*** |
| Assess the current state at a glance. | - View a summary of your orders. For example, how many orders are waiting on the day's list and how many are already en route. Learn more (coming soon). - (Own Fleet only) View a summary of your drivers' current availability and status. For example, see how many drivers are currently busy to understand if you need to call in backup. Learn more (coming soon). - (Planned orders only) To view all of the day's routes, navigate to **Dispatch > Runs**. Filter to view routes which are active or soon to be active (**Open Runs**), completed or canceled (**Closed Runs**), or all routes (**All Runs**). ![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678702158908.png)***View open and closed orders.*** |
| View a driver's location. | For example, if they need assistance of any kind, you can check their location. Learn more (coming soon). |
| View a driver's ETA back to base. | For example, to assign a new order to the driver expected to return to the fulfillment center first. Learn more (coming soon). |

**Step 4**: React to changes on the ground.

| To... | Do this... |
| --- | --- |
| View order details. | - Expand a route or the **Unassigned Orders** list in the left hand panel, which you can resize as needed, to see details such as **Order ID, Customer Name, Time Window**, and so on. - Select an order on the map or timeline then select **Order Details** on the pop-up to view the consumer information, time window, and **Scheduled For** time. To see the full details of an order, select its ID on the top left. - ( Unassigned orders only) Hover over an unassigned order in the left panel to see why Bringg did not assign it. If necessary, add a driver with the required skills, or a vehicle with more capacity, or reschedule the order. Confirm the order's **Time Window** so you can look for a route that does not already have orders scheduled at that time. ![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/planday_routeplanner_view_timewindow.png)Review the order's time window |
| Change order details. For example, to change the delivery address or time window. | From **Dispatch > List** - Select the applicable order ID**.** - Select **Edit Destination** to make changes to specific details. - **Save** the order details and return to the list. From |
| Reschedule an order. For example, if a customer was not on site to receive the order. | Learn more (coming soon). |
| Reassign an order to a different driver, route, vehicle, or carrier. | Follow the same procedure as assigning an order, as detailed in this article. |
| Cancel an order. For example, if another dispatcher accidentally created a duplicate order. | [Learn more](/v1/docs/cancel-an-order-in-bringg). |
| Contact a driver. | Learn more (coming soon). |
| (Delivery Hub only) Call in more drivers. For example, if a driver calls in sick or you have an unexpected peak in orders. | Learn more (coming soon). |

An order is a request for the fulfillment of goods and services at a specific address. It includes all information needed to complete it, such as the requested service or goods, the customer’s contact information, required services (such as fragile care), and the time window.

Bringg is a highly automated system, allowing you to sit back and trust its decisions, so you can focus only on the exceptional cases, known as managing by exception. For example, you can trust Bringg's assignment of orders to routes which it optimized to be the most efficient, and assigned them to the most appropriate drivers and vehicles.

The Bringg Platform is the leading cloud provider for delivery and fulfillment, helping you scale and optimize your last mile delivery operations and omnichannel customer experiences. With a real-time view of the delivery process, you get the visibility you need to ensure goods and services reach consumers safely, affordably, and on time.

Bringg empowers a collaborative ecosystem, putting the power back in your hands to drive exceptional delivery experiences at minimum cost.

Bringg helps you make fast, accurate decisions by alerting you to potential problems before they become larger issues, and presenting the information needed for you to react. With Bringg, you can fulfill orders efficiently, with more peace of mind, and better consumer satisfaction.

Bringg helps you keep pace with consumers' growing demands by offering them flexible options like express shipping, Click & Collect, green delivery, and the ability to schedule delivery when they choose.

With Bringg 's Delivery Hub you can access a diverse global network of 300+ delivery providers to expand your business and meet changing market demands. Learn more.

Increase efficiency with optimized routes and AutoDispatch, and keep track of your overall performance with real time report data.

Admin is a type of user in Bringg who has the technical permission to access all functionality in the system. Usually this is the operations manager.

A route is a sequence of destinations from one or more orders. Bringg can automatically create routes by calculating the fastest and most efficient route which fulfills the orders. Bringg can also help you assign the most appropriate vehicle and the driver with the correct skills to complete the order.

There are two types of routes:

1. A planned route is a route containing planned orders that you create in advance, either manually or using route optimization. For example, you can run route optimization every day at 10pm so that drivers can start their routes when they start their shifts the next morning.
2. An on demand route is a route which contains on demand orders that you create on the fly by using Autodispatch (AD), which continuously and automatically assigns orders to a team's drivers, vehicles, and routes. Common examples are deliveries for restaurants, grocery and pharmacy stores, or roadside assistance.

After you dispatch the orders in a route, drivers receive their route in their Driver App as a series of destinations, each with their associated order which they pick up or hand off to the consumer.

A vehicle in your Own Fleet is paired with a driver to reach a destination on a route. Each vehicle has a type, capacity (maximum weight or dimensions), and you assign specific skills to each one to allow Bringg to choose the correct vehicle for each order. You can define the availability of vehicles in delivery blocks.

A delivery provider (DP) offers their fleet of vehicles to fulfill orders on behalf of the shipper. carriers promise different levels of service, cover specific territories, and may specialize in different types of goods and services, such as parcel retail, restaurant, and grocery delivery. You can add more carriers to expand your service coverage by finding the best fit for your business in our carrier catalog.

There are two types of carriers:

1. Carriers are often the more established carriers with their own branded fleet of vehicles and drivers, which they offer to shippers to fulfill their orders. Carriers can typically deliver higher volumes and a wider variety of goods around the world, and can therefore batch planned orders together, sometimes several days in advance, to offer shippers cheaper rates.
2. A crowd-sourced last mile carrier uses independently contracted drivers to populate its fleet. Since the drivers usually use their own vehicles, this type of carrier often fulfills hyper local orders that require more immediate fulfillment (on demand, same day, or next day orders). Their wide pool of local drivers enables them to offer cheaper rates for these deliveries.

Use the Bringg Delivery Hub to seamlessly connect to the world’s leading delivery providers while maintaining full visibility and control of your operations and customer experiences. This means that you can easily manage your personalized network of delivery providers like a natural extension of your own business. With Bringg, your consumers see your brand at every delivery touchpoint, from checkout through to receiving their deliveries on the customer experience page, even when you use delivery providers. Browse our delivery provider network spanning hyper-local, parcel, white-glove, big and bulky, and green fleets (to name a few); then choose the provider which fits your needs best.

For example, set up Bringg to offer express installation orders first to your local green DP, but if they are not available, offer the order to one of two DPs that provide installation services, whichever can reach the consumer fastest. At the end of the month, see how many orders each of the DPs delivered, and adjust your contracts accordingly.

The Bringg Driver App is a mobile app on iOS and Android which extends Bringg's functionality to you, a driver. When dispatchers assign orders or update routes, each appears instantly in the Driver App as a list of destinations, which you can navigate to by launching your preferred navigation app directly from the Driver App, view all order details and instructions, complete handoff actions, and keep dispatchers automatically updated on the progress of your route, such as when traffic causes delays. When you approach a destination or fulfillment center, the Driver App can automatically check you in, triggering automatic notifications to the consumer and dispatcher that you are about to arrive, all without you taking your hands off the wheel.

The estimated time of arrival (ETA) is the time a driver is expected to arrive at a destination. Bringg's route optimization typically schedules an order's ETA to be within its time window.

A fulfillment center is your home base and where you prepare orders for dispatch. It might be a store, warehouse, factory, garage, or restaurant.

You can configure Bringg to automatically perform actions when drivers approach your fulfillment center. For example, you can make a driver available for AutoDispatch, or take them on and off shift, without requiring them to manually check in. These actions are called home events.

Each team has at least one fulfillment center, and each fulfillment center can have one or more service areas.