About the Bringg Driver App
  • 04 Mar 2024
  • 2 Minutes to read
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About the Bringg Driver App

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Article summary

The Bringg Driver App is a mobile app on iOS and Android that extends Bringg's functionality from the fulfillment center to the road, enabling you to improve driver and customer experience and streamline workflows:

  • Improve driver onboarding and quickly scale your business

  • Allow drivers to seamlessly receive and navigate to assigned orders

  • Keep dispatchers continuously updated on route progress

  • Create a simple day-to-day routine for your drivers.

The Advanced Driver App provides additional capabilities to boost driver efficiency, including

  • Hands-free reporting of arrival and departure from pickup and dropoff locations

  • Camera barcode scanning

  • Complex proof-of-delivery using custom forms and web apps.

Bringg’s Driver App and Advanced Driver App are available as Accelerators.

Note

Some Driver App features, such as advanced driver actions, may incur additional costs from third-party providers.

Digitize and simplify your driver's experience: increase driver productivity, improve planning with ETA accuracy, improve CSAT, and reduce proprietary costs

Features

Driver Experience and Efficiency

Feature

Description

Plan

Multilingual support

The Driver App automatically adjusts to the language setting of the driver's mobile device.

Basic

Hassle-free login

Drivers can access the app using an email address, phone number, or Single-Sign-On (SSO) via OpenID Connect.

Basic

Smooth shift transitions

Drivers can start and end shifts with a swipe, ensuring a stress-free beginning and conclusion to your day.

Basic

Scheduled breaks

Enable drivers to receive timely alerts for scheduled breaks within driver routes, prioritizing well-being.

Basic

Customizable stops

Allow drivers to choose to rearrange stops or deliver out of sequence.

Basic

Bringg your own device

Drivers can conveniently use the Driver App on their own devices, saving costs, increasing convenience, and reducing the time needed to check out devices.

Basic

Pre- and post-shift forms

Require drivers to complete customizable forms, such as vehicle checks, at the start or end of their shifts.

Advanced

Custom terminology

Customize the Driver App to use your organization’s terminology instead of Bringg’s.

Advanced

Simplified Pickups and Dropoffs

Feature

Description

Plan

One-click updates

Efficiently track progress by marking delivery statuses such as “on the way,” “arrived,” or “complete” with a single click.

Basic

Proof of Delivery

Capture proof of delivery (PoD) using photos, notes, signatures, barcode scans, and responses to customer queries.

Basic

Inventory and delivery control

Seamlessly manage inventory and delivery rejections, requiring reasons for rejections for better control and analysis.

Basic

Order clustering

Cluster deliveries at the same location to optimize routes and resources.

Basic

Automated rejection and exception flows

Create automatic workflows to prompt driver actions or reschedule orders when rejections and exceptions occur.

Basic

Hands-free mode

Automatically update the 'Arrived' and 'Completed' status based on geofence triggers.

Advanced

Inventory quick scan

Speed up pickups or deliveries by scanning multiple items at once.

Advanced

Advanced driver actions

  • Assign specific actions to individual inventory items to ensure detailed and tailored handling.

  • Prompt drivers to verify customer IDs for age-restricted items like alcohol, ensuring legal compliance.

  • Embed links to web apps directly within the Driver App.

  • Build complex, conditional forms directly into the app for detailed information collection during delivery.

Advanced

Ad-hoc pickups

Allow drivers to add inventory details for unplanned pickups and communicate the information to your other systems via webhook.

Advanced

Effortless Route Navigation

Feature

Description

Plan

Comprehensive order overview

Provide a clear route preview by displaying orders in a list or on a map.

Basic

Seamless navigation

Enable drivers to seamlessly connect with navigation apps such as Google Maps and Waze for turn-by-turn guidance.

Basic

Streamlined sequencing

Save time and taps by automatically progressing to the next order in a route.

Basic

Enhanced Customer Communication

Feature

Description

Plan

Access to customer requirements

Display order notes added by integrations, dispatchers, and customers to communicate customer requirements.

Basic

Seamless customer interactions

Allow drivers to call or text customers, making handoffs smooth and hassle-free.

Basic

Personalized touch

Enable drivers to upload profile photos to help customers recognize them, adding a personal touch to every delivery.

Basic

Masked phone numbers

Safeguard privacy during driver-customer communication by using masked phone numbers, ensuring confidentiality for both parties.

Advanced

Continuous Route Monitoring

Feature

Description

Plan

Real-time data, location, and performance monitoring

Stay connected with Bringg’s Control Tower to precisely track on-shift drivers.

Basic

Driver unavailable status

Enable drivers to indicate temporary unavailability to pause the assignment of ad-hoc orders.

Advanced

Driver-dispatcher chat

Enable drivers and dispatchers to communicate mid-route using in-app chats.

Advanced


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