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    Personal Information (or Personal Data) Privacy
    • 04 Jul 2024
    • 2 Minutes to read
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    Personal Information (or Personal Data) Privacy

    • Updated on 04 Jul 2024
    • 2 Minutes to read
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    Article summary

    Bringg is committed to serving you as best as possible and protecting your customer data. 

    What is Personal Information or Personal Data?

    Personal information (or personal data) legally refers to any representation of information that can reveal the identity of an individual to whom the information applies to be reasonably inferred by either direct or indirect means. 

    In other words, if the details can help identify a person, they are considered personal information.  We understand privacy is paramount, so we have updated our practices so as not to hold on to such details any longer than we need to.

    In the Bringg Platform, this mainly includes any of the following items about your customers*:

    • Name
    • Address
    • Email address
    • Phone number
    • Order history (with a customer attached to it)
    • Location data (latitude and longitude)
    • Signature confirmation

    In some cases, we remove data from the system entirely. But in other cases, we anonymize the data so that the metrics and insights are still available to help you streamline your operations.

    To help you understand more, we have created the following list that explains what happens to personal information when in Bringg.  We encourage you to learn more by reviewing our legal documentation:

    What Changes Will You See in Bringg?

    Changes in Bringg Web

    Where in Bringg?What is Changing?How?When?


    History page


    		Order information for all completed ("canceled" and "done") orders. This includes order (task) notes, signatures, and images submitted via the Driver App.

    Bringg previously retained information for up to three (3) months, and will now retain it for up to 45 days. 

    After this point, information will be removed from the platform. 



    June 2024


    Dispatch and Planning



    Customers' personal information for open (not completed) orders (corresponding to individuals rather than public locations such as warehouses, stores, lockers, or distribution hubs).



    Bringg previously retained information for three (3) months. Now, this will be extended to 180 days, in order to accommodate orders placed well in advance of their fulfilment date. 


    August 2024

    ReportsCustomers' personal information Bringg previously retained information for up to three (3) months, and will instead retain for up to 45 days. After this point, anonymized order data will remain available for a period of 180 days

    for the purpose of generating reports.

    		June 2024
    Customer Page

    Customer personal information for all completed ("canceled" and "done") orders (corresponding to individuals rather than public locations such as warehouses, stores, lockers, or distribution hubs).

    Bringg previously retained information for up to three (3) months, and will now retain for up to 45 days. 

    After this point, details will be deleted from the platform.


    		August 2024
    BackendCustomer personal information for all open and completed orders (corresponding to individuals rather than public locations such as warehouses, stores, lockers, or distribution hubs).Bringg will retain information for a period of 45 days for completed ("canceled" or "done") orders, and 180 days for open orders.August 2024

    Impact on Bringg Integrations

    Since Bringg will no longer retain customer personal information beyond the designated period, it is important to ensure your webhook and API integrations are up to date and carry the required customer details, including name, address, phone number, and email.  Check your email for further details, or contact your Bringg representative with any questions.


    Stay tuned for further updates as they become available.

    Note

    *In this portal, "customer" refers to "end-customer", as this term is defined in our legal documentation (Terms of Service, Data Processing Agreement, and Privacy Policy).


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