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    Optimize Your Phone for the Bringg Driver App
    • 14 Oct 2024
    • 10 Minutes to read
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    Optimize Your Phone for the Bringg Driver App

    • Updated on 14 Oct 2024
    • 10 Minutes to read
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    Article summary

    When you first start using the Bringg Driver App, it requests permission to access your location, Bluetooth, or other services on your phone. It is important to allow Bringg these to access these services  to ensure that your dispatcher stays updated on your progress, the customer can receive updated ETAs, and that you can continue to receive notifications regarding new orders and changes to your route.

    Note
    Bringg only accesses your location and other services on your phone when you are on shift. Bringg respects your privacy and maintains a high level of security to protect your data. Learn more.

    The Driver App is designed to be resilient to poor internet connectivity and much of the functionality is available without a reliable cellular or wireless data connection, so you can continue with your current assignments even while offline. However, the app must be online intermittently to receive accurate updates, including new order assignments.

    You can activate several settings to improve your phone's connectivity and battery life so you can stay focused on the road. If your phone settings do not exactly match the instructions included here, you can find the equivalent settings by visiting the Android or iOS help site.

    Your settings are preserved across sessions and devices to reduce unnecessary steps and resulting delays. 

    Before You Begin

    • Check your device's specifications to be sure that they are compatible with the system requirements of the Driver App.
      • iOS (iPhone): Confirm that your phone is an iPhone 6, SE, or a newer model and that it is updated to a recent version. The Driver App is supported on the most recent 3 versions of iOS (version 14 and above). 
      • Android: Confirm that your phone is updated to Android 6.0 (Marshmallow) or above.
    • To avoid operation and security issues, keep your device updated to the most recent Android or iOS version.
    • Confirm that your phone has a functioning camera.
    • Download the Driver App from Google Play, the Apple App Store, or using a link from your employer.
    • Log in to the Driver App in any of the following ways: 
      Enroute_driverapp_loginLogin via phone number and SMS
      • Login using your email and password.
      • Login by entering your phone number (with the correct country code) and then selecting Send code via SMS to receive a one-time verification code to that phone number as a text message. Enter the code and select Log In. If you did not receive a code, tap Resend Code. 
      • If you are next to your dispatcher, you can log in using a QR code which they can display on their screen. To login this way, select Log in with QR code, then hold up your device to capture the QR code in the camera window.

    Procedure

    Step 1: Enable Bluetooth to improve location services and allow for automatic events (such as at your fulfillment center).

    iOS

    Android

    Go to Settings and choose the Bringg Driver App, then activate the Bluetooth toggle.

    Go to Settings > Privacy > Permissions Manager> Nearby Bluetooth devices and select the app to allow Bluetooth.

    Step 2: Allow the Driver App to always use location services while you are on shift.

    This allows your dispatcher to stay updated on your location even if the Driver App is in focus on your phone, such as when you are using a navigation app.

    This also allows Bringg to automatically send messages and update your availability when you approach your destination.

    Tip
    To enable Bringg to get a more accurate reading of your location, keep your phone positioned to allow maximum GPS reception. Keep your phone close to a window when driving, and avoid keeping it in deep pockets when walking.

    Some phones and networks automatically restrict or disable GPS services during voice calls. Avoid making calls when approaching destinations.

    iOS

    Android

    1. To enable location services, go to Settings > Location and activate the toggle.
    2. To turn on Wi-Fi and Bluetooth scanning to improve your location precision, open Settings > Location > Mode > High Accuracy.
    3. To allow the Driver App to use location services, go to Settings > General > Apps > Driver App > Permissions > Location and select Allow all the time.
    1. To enable location services, open the quick settings and tap the location icon.
    2. To allow the Driver App to use GPS and Bluetooth to more accurately determine your location, go to Settings > Privacy > Location Services, select the app, and then turn Precise Location on.

    Step 3: Enable the Driver App to use background data to ensure it stays updated with new and canceled orders.

    iOS

    Android

    1. Turn off low data mode, which restricts background data use. To do this, go to Settings > Cellular > Cellular Data Options and turn off Low Data Mode.
    2. Go to Settings, and choose the app. Confirm Background App Refresh is enabled.
    3. To allow your phone to automatically switch to cellular data when Wi-Fi is spotty, go to Settings > Cellular, scroll all the way down, and turn on Wi-Fi Assist.
    • Go to Settings > Network & Internet> Data Usage > Data Saver, and if the data saver is turned on, select Unrestricted data access. Then, select the Driver App to allow continued access to data.

    Step 4: Keep notifications visible to stay updated about new orders and messages from your dispatcher.

    iOS

    Android

    1. (Optional) To see more of the Driver App notifications on your lock screen at a glance, go to Settings > Notifications > Show Previews > Always.
    2. If you use a Focus such as Work or Do Not Disturb, make sure to allow notifications from the Driver App when the focus is activated. To do this, go to Settings > Focus and select the focus you use while on shift, then select Allowed Notifications > Apps > Add App and choose Driver App.
    • To turn on notifications, go to Settings > Notifications > App settings, choose the Driver App, and turn notifications on.
    • Enable notification dots, which alert you to new notifications from the home screen. To do this, go to Settings > Notifications and turn on Notification dot on app icon.

    Step 5: Allow the Driver App to access the camera so you can take photos as part of the handoff process, such as when you leave a package at a customer's door.

    iOS

    Android

    Go to Settings and choose the Driver App, then activate the Camera toggle.

    Go to Settings > Privacy > Permissions Manager> Camera and select the app to allow access.

    Step 6: Allow the Driver App to access voice calling so you can call dispatchers and consumers directly from the app, such as when you need to confirm an address with a customer.

    iOS

    Android

    No permissions needed.

    Go to Settings > Privacy > Permissions Manager> Phone, select the Driver App and select Allow.

    Step 7: To allow the Driver App to save delivery blocks (shifts) in your phone's calendar:

    iOS

    Android

    Go to Settings and choose the Driver App, then activate the Calendars toggle.

    Go to Settings > Privacy > Permissions Manager> Calendar then choose the Driver App and select Allow.

    Step 8: Keep the battery charged and preserve battery life so your phone can keep running.

    Tip

    Avoid using your device when it is less than 20% charged or turning on low power mode, which inhibits some of the Driver App functionalities.

    • (Recommended) Only use the charger that came with your phone.
    • Avoid extreme temperatures. In general, keep your phone at room temperature and out of the sun as much as possible.
    • Close apps when you are not using them.
    • Only use a navigation app when needed, as they can drain your phone's battery.
    • Using Wi-Fi drains your phone's battery less than cellular data. Keep Wi-Fi on, especially in areas with consistent Wi-Fi access.
    iOSAndroid
    Recommended settings vary for Android phones depending on the manufacturer. Learn more.Allow your phone to adjust the screen brightness based on the amount of light around you. To do this, go to Settings > Accessibility> Display & Text Size and turn on Auto-Brightness.
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