---
title: "A Day in the Life of a Bringg Dispatcher"
slug: "a-day-in-the-life-of-a-bringg-dispatcher"
tags: ["Admin", "Strategic Business", "On Demand", "Dispatch, en route", "Own Fleet", "Click and Collect", "Bringg Platform", "Planning route, workday", "Dispatcher", "Delivery Hub", "Getting started, onboarding", "Planned"]
updated: 2024-02-04T11:33:45Z
published: 2024-02-04T11:33:45Z
canonical: "help.bringg.com/a-day-in-the-life-of-a-bringg-dispatcher"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.bringg.com/llms.txt
> Use this file to discover all available pages before exploring further.

# A Day in the Life of a Bringg Dispatcher

For a dispatcher, the Bringg Platform makes your workload lighter by automating most typical dispatch and fulfillment processes, helping you deliver on time with great customer experience scores. Save hours by automatically preparing routes, finding available drivers, vehicles, and carriers.

You can manage by exception and let Bringg do the work, allowing you to make fast, accurate decisions by checking alerts on potential problems before they become larger issues. Bringg presents the information and functionality you need to react.

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678184210771.png)***Use the Bringg Platform to manage the entire order flow and fulfillment process.***

#### A Typical Day

Use Bringg to dispatch planned or on demand orders assigned to your teams.

1. Bringg can automatically schedule orders with your consumers.  
When consumers add their orders in your web store, Bringg dynamically checks each order's requirements against your delivery capacity and availability, to suggest delivery windows when you can fulfill that order. Your company can offer consumers choices like express shipping, green delivery, Click and Collect options, and so on, all validated in real time by Bringg.  
![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678184264103.png)***Automatically offer delivery windows to consumers***
2. Let Bringg build optimized delivery routes automatically.
  - (on demand orders  only) Bringg's AutoDispatch rapidly creates and assigns routes as your consumers place orders. With AutoDispatch you can automatically batch orders together to create routes, while keeping to very short SLAs.  
![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678184608770.png)***Bringg creates on demand routes automatically with AutoDispatch***
  - (Planned orders only) Run Bringg's route optimization to automatically create routes.  
Bringg's route optimization builds efficient delivery routes automatically, taking into account your business requirements and delivery landscape.  
![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678184636307.png)***Bringg creates efficient optimized routes***  Then easily adjust them using the route planner to add, remove or move orders between routes. You can also experiment with moving orders around, and get a quick view of how the changes impact metrics like route duration, distance, stops per hour, and intersections between drivers. Keep the changes when they improve your results.  
Bringg highlights any unassigned orders and presents the routes on a map and timeline, so you get the full picture while preparing routes and guiding drivers on the road. [Learn more](/v1/docs/adjust-routes-for-planned-orders-with-the-route-planner)  
![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/planday_routeplanner_kpis.png)***Adjust planned routes with the route planner***
3. Bringg assigns each route to the personnel and equipment needed to fulfill its orders.
  - (Own Fleet only) Bringg automatically assigns each route to a vehicle, trailer and driver with the required training and equipment to fulfill each order.  
Change any of these assignments easily, as Bringg presents a real time list of all available drivers and vehicles with the required skills. [Learn more](/v1/docs/assign-a-different-driver-for-orders-on-a-planned-route).  
![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678184689812.png)***Easily reassign orders to different personnel and equipment***
  - (Delivery Hub only) Let Bringg implement your delivery strategy and automatically choose the best carrier (carrier) for each order.  
You can use carriers exclusively, or as a backup for your own fleet during peak hours and holiday seasons. Expand your business by adding new carriers with the carrier catalog. [Learn more](/v1/docs/about-the-bringg-delivery-hub).  
![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678184706622.png)***Choose and automatically manage carriers with Bringg***
4. Your warehouse and store staff can prepare, stage, and handoff goods with Bringg's step by step guides.  
Bringg integrates into your warehouse/store operations and existing systems seamlessly, so you can leverage the routing results in your processes. Bringg can inform your staff where to stage each order, the driver to expect for each handoff, and create labels for each package, based on the route details and assignment.  
Handoff orders to drivers and maintain the chain of custody effortlessly, with quick scan and customized forms in the Bringg Driver App.  
![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678184726360.png)***Bringg guides your staff as they prepare, stage, and handoff orders***
5. Keep your finger on the pulse while your orders are on the way, with live tracking and status updates from your drivers and carriers.  
Drivers receive step by step instructions for each delivery in the Bringg Driver App or the carrier's app, including failed attempts and returns, freeing you up to manage by exception. You'll know exactly when to step in to react to changes on the ground, with Bringg's personalized alerts. [Learn more](/v1/docs/ops-manager-guide-resolve-delivery-problems-by-checking-alerts).  
Address unique situations by:
  - Communicating with drivers, by sending a notification to the Driver App or leaving a note on an order.
  - Taking action directly in Bringg, like assigning an order to a different driver or carrier. Bringg highlights the relevant, real time information for every action, so you can quickly implement informed decisions.  
![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678184745927.png)***Track your deliveries with the Bringg Platform***
6. Manage driver and partners in Bringg, to streamline your fulfillment operations in a single system.  
Onboard new drivers in minutes. Add a new driver in the Bringg Platform with just a few clicks, the step by step guidance in the Driver App does the rest.
  - (Own fleet only) Set up your drivers' schedules using delivery blocks, to combine their availability with your fulfillment needs.  
Enter breaks and work hour caps once, for Bringg to automatically include them in each driver's daily work schedule.  
Produce invoices and calculate tips owed to each driver automatically in Bringg.  
![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678184768853.png)***Setup driver schedules in Bringg***
  - (Delivery Hub only) Calculate exactly how much you owe each carrier automatically, and check for any possible overcharge.
7. Create custom reports and dashboards to keep track of your team's performance.  
![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/analytics_bidashboard_catalog.png)***Build dashboards to showcase your successes and improve your operations***
  - Showcase your team's successes, by building reports which display data like the percentage of on time deliveries and average customer ratings. [Learn more](/v1/docs/dispatcher-guide-build-reports-for-custom-analytics).
  - Improve your operations by finding patterns in your deliveries.  
You may discover that certain sized items are slower to arrive or that deliveries in certain tough parking areas are always late, and refine the ETOS at each of these destinations for better predictability.  
You may learn that a specific carrier operates well in a certain area but in another is consistently late. Use the carrier catalog to find the best carrier for each location.

For a dispatcher, the Bringg Platform makes your workload lighter by automating most typical dispatch and fulfillment processes, helping you deliver on time with great customer experience scores. Save hours by automatically preparing routes, finding available drivers, vehicles, and delivery providers.

You can manage by exception and let Bringg do the work, allowing you to make fast, accurate decisions by checking alerts on potential problems before they become larger issues. Bringg presents the information and functionality you need to react.

Bringg is a highly automated system, allowing you to sit back and trust its decisions, so you can focus only on the exceptional cases, known as managing by exception. For example, you can trust Bringg's assignment of orders to routes which it optimized to be the most efficient, and assigned them to the most appropriate drivers and vehicles.

The Bringg Platform is the leading cloud provider for delivery and fulfillment, helping you scale and optimize your last mile delivery operations and omnichannel customer experiences. With a real-time view of the delivery process, you get the visibility you need to ensure goods and services reach consumers safely, affordably, and on time.

Bringg empowers a collaborative ecosystem, putting the power back in your hands to drive exceptional delivery experiences at minimum cost.

Bringg helps you make fast, accurate decisions by alerting you to potential problems before they become larger issues, and presenting the information needed for you to react. With Bringg, you can fulfill orders efficiently, with more peace of mind, and better consumer satisfaction.

Bringg helps you keep pace with consumers' growing demands by offering them flexible options like express shipping, Click & Collect, green delivery, and the ability to schedule delivery when they choose.

With Bringg 's Delivery Hub you can access a diverse global network of 300+ delivery providers to expand your business and meet changing market demands. Learn more.

Increase efficiency with optimized routes and AutoDispatch, and keep track of your overall performance with real time report data.

A time window is the time range when you intend to fulfill an order. Therefore, an order is considered fulfilled on time if it arrives within the time window. The time window is set when you schedule an order in Bringg and is usually defined by the no_earlier_than and no_later_than fields. Narrower time windows are seen as better service, like 9 to 10 am, while longer windows are more typical of larger carriers.

You can share the time window with your consumers for an improved experience. For example, if a consumer places an order for the 8:00-12:00 the following day, in the morning notify them that you intend to arrive between 8:00-9:00.

If you allow consumers to select their preferred delivery slot, the time window is scheduled accordingly.

Green delivery defines when an Own Fleet or carrier can fulfill orders using sustainable and eco-friendly means. This can be accomplished by using sustainable materials and eco-friendly vehicles (such as electric or hybrid vehicles, bicycles, or electric scooters) or committing to achieving carbon neutrality by investing in carbon offset projects (such as planting trees).

Use Bringg Click & Collect as an integral part of your omnichannel experience, enabling consumers to collect goods from a designated collection point, like inside a store, on the curbside, or from a secured locker. Click & Collect connects consumers with store associates in real-time to promote efficient store operations leading to exceptional customer collection experiences.

AutoDispatch (AD) continuously and automatically assigns orders to a team: drivers, vehicles, creating quick ad-hoc routes as orders come in. AD enables you to prioritize efficiency, by automatically batching orders together, while adhering to very short SLAs. Bringg typically uses AD when you have an Own Fleet fulfilling on demand orders, such as deliveries for restaurants, grocery stores and pharmacies, or roadside assistance. You can use AD to build routes for select teams, or across the entire organization. Planned routes typically use route optimization instead.

Run Bringg's route optimization (RO) to reduce costs by organizing your orders into the fastest, most efficient planned routes, where each order arrives at its destination within its designated time window. If you have an Own Fleet, RO can also assign each route to a vehicle or driver who is available at that time and has the correct skills to fulfill the orders. You can configure RO with preferences like the maximum length of a route, the time on site (TOS), the time to load the vehicle, predicted and real time traffic patterns, and so on.

For example, you can ask to set route optimization (RO) to limit the number of destinations on a route, or to use the minimum number of vehicles in a route.

Each time you run route optimization on the same group of orders you may well receive a different result, as there are multiple ways to organize the same group of orders into efficient routes. Instead of reshuffling all orders each time, build on your existing plans by making focused changes where they are required using the route planner.

You can run RO manually or automatically at set days and times, for select teams or across the entire organization.

On demand orders typically use AutoDispatch (AD) instead.

Use the Bringg Delivery Hub to seamlessly connect to the world’s leading delivery providers while maintaining full visibility and control of your operations and customer experiences. This means that you can easily manage your personalized network of delivery providers like a natural extension of your own business. With Bringg, your consumers see your brand at every delivery touchpoint, from checkout through to receiving their deliveries on the customer experience page, even when you use delivery providers. Browse our delivery provider network spanning hyper-local, parcel, white-glove, big and bulky, and green fleets (to name a few); then choose the provider which fits your needs best.

For example, set up Bringg to offer express installation orders first to your local green DP, but if they are not available, offer the order to one of two DPs that provide installation services, whichever can reach the consumer fastest. At the end of the month, see how many orders each of the DPs delivered, and adjust your contracts accordingly.

A delivery provider (DP) offers their fleet of vehicles to fulfill orders on behalf of the shipper. carriers promise different levels of service, cover specific territories, and may specialize in different types of goods and services, such as parcel retail, restaurant, and grocery delivery. You can add more carriers to expand your service coverage by finding the best fit for your business in our carrier catalog.

There are two types of carriers:

1. Carriers are often the more established carriers with their own branded fleet of vehicles and drivers, which they offer to shippers to fulfill their orders. Carriers can typically deliver higher volumes and a wider variety of goods around the world, and can therefore batch planned orders together, sometimes several days in advance, to offer shippers cheaper rates.
2. A crowd-sourced last mile carrier uses independently contracted drivers to populate its fleet. Since the drivers usually use their own vehicles, this type of carrier often fulfills hyper local orders that require more immediate fulfillment (on demand, same day, or next day orders). Their wide pool of local drivers enables them to offer cheaper rates for these deliveries.

The Bringg Driver App is a mobile app on iOS and Android which extends Bringg's functionality to you, a driver. When dispatchers assign orders or update routes, each appears instantly in the Driver App as a list of destinations, which you can navigate to by launching your preferred navigation app directly from the Driver App, view all order details and instructions, complete handoff actions, and keep dispatchers automatically updated on the progress of your route, such as when traffic causes delays. When you approach a destination or fulfillment center, the Driver App can automatically check you in, triggering automatic notifications to the consumer and dispatcher that you are about to arrive, all without you taking your hands off the wheel.

Estimated time on site.