---
title: "A Day in the Life of a Bringg Driver"
slug: "get-started-with-the-bringg-driver-app-1"
tags: ["Admin", "On Demand", "Own Fleet", "Driver App", "Driver", "Bringg Platform", "Delivery Hub", "Planned"]
updated: 2024-07-07T19:54:33Z
published: 2024-07-07T19:54:33Z
canonical: "help.bringg.com/get-started-with-the-bringg-driver-app-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.bringg.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fulfill Orders with the Driver App

The Driver App enables you to quickly scan inventory, complete handoffs, and communicate with dispatchers and customers. A lot of this happens behind the scenes: when you approach a stop on your route or your team's fulfillment center, the Driver App can automatically notify the relevant contacts that you are about to arrive, all without you taking your hands off the wheel.

If you see a feature here that you don't find in your app, your company may not have activated it. Contact your dispatcher to suggest adding it.

> [!NOTE]
> Tip
> 
> The Driver App is built to function effectively even in areas with poor internet connectivity, allowing you to continue with your orders even while offline. To ensure you receive the latest updates and new orders, be sure to connect to the internet when you can.
> 
> If you see the No Internet Connection banner on your device, try to regain network access by moving to a location with better reception.
> 
> ![enroute_driverapp_offlinebanner](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/enroute_driverapp_offlinebanner.jpg)

## Before You Begin

- Download and set up the Driver App. [Learn more](/v1/docs/get-started-with-the-bringg-driver-app) about getting started.
- Confirm you have reliable communication with your dispatcher and consumers. [Learn more](/v1/docs/stay-connected-with-the-bringg-driver-app-1) about staying connected with the Bringg Driver App.

## Start Your Shift

Start your shift to accept orders. You can do this by dragging the slider across the screen, or your dispatcher can do this for you on the Bringg Platform.

If you work with multiple teams and your dispatcher has not already assigned you to a team, you can choose the one you want to work with directly after starting your shift.

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678185516957.png)Select your team for this shift

## Update Your Availability

You can take scheduled breaks or pause incoming assignments to take an unexpected break, such as if you need to fix a flat tire or assist another driver with a delivery. [Learn more](/v1/docs/) about taking breaks with the Driver App.

Note

Do not use the silent or do not disturb (DND) settings on your device. This completely cuts you off from communication with the Bringg servers, which may interfere with your workflow.

While you are on break and unavailable, the following occurs automatically:

- Bringg does not assign orders to you.
- Your status appears as on **break** or **unavailable** in Bringg, but your dispatcher can still manually assign you orders.
- Your dispatcher can see your location on the Bringg Platform (until you end your shift).

## View and Accept Order Assignments

Your dispatcher may directly assign you a list of orders or send you assignment suggestions that you can choose to accept or reject.

| To... | Do this... |
| --- | --- |
| View the list of your order assignments | All orders assigned to you appear on the main screen of the Driver App. New orders often arrive as a popup on your device, where you may be expected to confirm that you saw it. |
| Accept an assignment | Tap on the order and then select **Accept** or **Reject**. ![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678185554271.png)Accept an order If your dispatcher assigns you orders directly, just tap the button to confirm you saw it. You can also postpone an order, pause all assignments, and take breaks while on shift. [Learn more](/v1/docs/). |
| Select a route | Some organizations allow drivers to choose a route at the start of their shifts. If this is your workflow, select the menu icon to open the sidebar, then select **Select Route** to choose a route. |

## Fulfill Orders

You can quickly complete every step of the pickup and dropoff process in the Bringg Driver App by following the on-screen instructions, which prompt you to pick up goods, confirm handoffs with a signature, or take a photo or scan a barcode for contactless collection.

Tip

If you are using an Android phone, you can quickly scan multiple barcodes using **Fast Scan**.

#### Rearrange orders

Some organizations allow drivers to change the sequence of assigned orders. To change the sequence of your orders, tap and hold on an order, then drag up or down. Release when the order is in the right position.

#### Navigate to a destination

You can launch your preferred navigation app from the Driver App.

1. Select **Start Pickup** or **Start Dropoff**.
2. To automatically launch the navigation app every time you start a task, select **Yes**.
3. Select your preferred navigation app.

![Driver app with user's installed navigation apps presented as options](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/su-owned_driverapp_navigation.jpg)Select your preferred navigation app

The Driver App automatically integrates with **Google Maps, Apple Maps** (iOS only), and **Waze**. If you want to use **CoPilot GPS** (Android only), which offers safe routes for trucks and other heavy goods vehicles (HGVs), ask your manager to add the integration. [Learn more](/v1/docs/get-started-with-the-bringg-driver-app#set-up-a-default-navigation-app) about the navigation settings.

#### Update a customer

Your organization may have configured Bringg to automatically contact the consumer at various points along the delivery process, such as when you approach their address or if you arrive after the scheduled time window.

As a fallback, you can call or send an SMS to the customer by selecting the phone or message icon next to their name in the order window.

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678185636646.png)Contact the customer

#### Meet your time-on-site goals

The estimated time on site (ETOS) summary in the waypoint screen lets you know the estimated amount of time is expected for you to spend at the customer’s location. Completing the order within the expected duration helps you stay on schedule and complete your route on time.

Before reaching the customer’s location, you can enter the waypoint screen to check the expected time on site. Once you check in to the location, the Driver App automatically starts a timer so you can see how much time is remaining.

![su-owned_driverapp_etos](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/su-owned_driverapp_etos.jpg)

#### View additional information

Some organizations create custom fields in Bringg to display information that is unique to their business, such as membership details. To view this data, select the toggle next to **Show Info**. You can then select the toggle again to hide the information.

![2 screenshots of the Driver App, the first showing a collapsed toggle next to Show Info, and the second showing an expanded toggle next to Hide Info. Each also displays the number of fields hidden under the toggle.](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/su-owned_driverapp_customattributes.jpg)

#### Complete handoffs

The Driver App treats pickup and drop off destinations similarly. For each, you need to check in to the location, complete an inventory handoff or approval of services completed, and checkout.

*note: check-in and checkout may occur automatically*

1. When you arrive at the fulfillment center or other pickup destination, select the order from your list and tap **Arrived**.

1. Collect or drop off the inventory listed in the Destination screen and complete the handoff procedure by following the designated actions in their sequence.

![enroute_driverapp_actions](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/enroute_driverapp_actions.jpg)
  - Signature: tap **Add Signature** and sign with your finger in the signature window, then tap **Add Signature**. If needed, tap **Clear Signature** to start again.
  - Photo: tap **Take Photo** and take a snapshot. You can choose not to share the photo with the customer by deselecting the checkbox below the camera window.
  - Scan: tap **Scan** and point your phone’s camera at the barcode.
2. Once you have completed the handoff procedure, begin navigating to the next stop in your route.

## Communicate with your dispatcher

To send a message to your dispatcher regarding a specific order, select the chat icon on the order page to open the chat window. Your dispatcher will receive the message along with the order number so they can quickly access the information you need.

To call or chat with your dispatcher, navigate to the sidebar and select Messages or Call Dispatch.

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image%2851%29.png)

Updates from dispatchers arrive as notifications inside the Driver App or on your lock screen.

## End Your Shift

To end your shift, open the sidebar and tap the toggle next to **Shift**. If you have open orders, the Driver App will prompt you to choose between completing them before ending your shift, ending your shift with open orders, or canceling the action.

If you need a break from order assignments but wish to stay on shift, you can take a break. [Learn more](/v1/docs/take-a-break-during-my-shift) about taking breaks with the Driver App.

An order is a request for fulfillment of goods and services at a specific destination. It includes all information needed to complete it, such as the requested service or goods, the consumer's contact information, up to two destinations (e.g. pickup and delivery), and the time window.

The properties of the order's goods or services determine the vehicle and skills required to fulfill that order. For example, food deliveries may require a refrigerated vehicle while an appliance installation requires a driver with the relevant training.

You fulfill orders by assigning them to a driver, store associate, or delivery provider. You can also assign orders to routes and then assign each route to a vehicle and driver.

Inside the Bringg database and payloads an order is sometimes referred to as a task.

A handoff is any transfer of goods from one person or location to another during fulfillment of an order. Drivers usually validate handoffs with a driver action like a scan, signature, or photo. For example, when a driver scans items at a warehouse, this handoff transfers custody of the items from the dispatcher to the driver. The final handoff is when the consumer accepts the goods and the driver records proof of delivery.

A route is a sequence of destinations from one or more orders. Bringg can automatically create routes by calculating the fastest and most efficient route which fulfills the orders. Bringg can also help you assign the most appropriate vehicle and the driver with the correct skills to complete the order.

There are two types of routes:

1. A planned route is a route containing planned orders that you create in advance, either manually or using route optimization. For example, you can run route optimization every day at 10pm so that drivers can start their routes when they start their shifts the next morning.
2. An on demand route is a route which contains on demand orders that you create on the fly by using Autodispatch (AD), which continuously and automatically assigns orders to a team's drivers, vehicles, and routes. Common examples are deliveries for restaurants, grocery and pharmacy stores, or roadside assistance.

After you dispatch the orders in a route, drivers receive their route in their Driver App as a series of destinations, each with their associated order which they pick up or hand off to the consumer.

A team groups together the people and vehicles needed to fulfill orders from a specific fulfillment center or service area. It can contain drivers, dispatchers, vehicles, and orders.

For example, you can define a team as all orders and drivers assigned to a few stores in a small neighborhood. Or a team might consist of refrigeration trucks, their drivers, and orders of perishable goods. If you use carriers, you can define delivery terms to assign a team's orders to specific carrier and then use the fleet router to automatically choose the best one for each order.

To fulfill an order, you must assign it to a team, then Bringg can assign it to a route and driver or to a carrier.

Dispatchers only see drivers and orders assigned to their teams. If a driver belongs to multiple teams, the dispatcher or driver can choose which team to join at the start of each shift.

A fulfillment center is your home base and where you prepare orders for dispatch. It might be a store, warehouse, factory, garage, or restaurant.

You can configure Bringg to automatically perform actions when drivers approach your fulfillment center. For example, you can make a driver available for AutoDispatch, or take them on and off shift, without requiring them to manually check in. These actions are called home events.

Each team has at least one fulfillment center, and each fulfillment center can have one or more service areas.

The consumer places an order for goods and services. Use Bringg to orchestrate the fulfillment of the last mile so they receive the goods and services while staying updated with Bringg's customer experience page.

A time window is the time range when you intend to fulfill an order. Therefore, an order is considered fulfilled on time if it arrives within the time window. The time window is set when you schedule an order in Bringg and is usually defined by the no_earlier_than and no_later_than fields. Narrower time windows are seen as better service, like 9 to 10 am, while longer windows are more typical of larger carriers.

You can share the time window with your consumers for an improved experience. For example, if a consumer places an order for the 8:00-12:00 the following day, in the morning notify them that you intend to arrive between 8:00-9:00.

If you allow consumers to select their preferred delivery slot, the time window is scheduled accordingly.

Check-in occurs when a driver reports their arrival at a destination using theBringg Driver App. This can happen manually when the driver taps the Arrived button, or automatically as an event triggered when the driver arrives at the location of the destination (using a geofence).

Checkout occurs when the driver reports they have departed from the destination.

## Related

- [Get Started with the Bringg Driver App](/get-started-with-the-bringg-driver-app.md)
- [Take a Break During My Shift](/take-a-break-during-my-shift.md)
- [Handle Floating Inventory](/floating-inventory-driver.md)