--- title: "Map Cancellation Reasons" slug: "map-cancellation-reasons" updated: 2026-08-04T18:05:19Z published: 2026-08-04T18:05:19Z canonical: "help.bringg.com/map-cancellation-reasons" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.bringg.com/llms.txt > Use this file to discover all available pages before exploring further. # Map Cancellation Reasons *Know why a Carrier cancelled an Order, in your own words.* ### Why it matters When a **carrier** cancels an order, the reason behind it determines what you do next. If a driver couldn't reach the consumer, the Order likely needs to be rescheduled. If the Customer refused the delivery, it shouldn't be. The action only makes sense if the reason is clear. Today, Carriers report cancellation reasons differently. Some provide unique reason codes or IDs, others simply pass along reason text or driver notes with no connection to the reasons you track. Either way, you're left reconciling reasons by hand. Cancellation Reason Mapping closes that gap: you decide how each Carrier's cancellation reasons map to your own, once, in the UI, no coordination with the Carrier required. ### How it helps - **Consistent reasons across every Carrier** — Map each Carrier's cancellation reason to a Bringg reason you already use, so every cancellation lands somewhere familiar, regardless of which Carrier sent it. - **Automate with confidence** — Because reasons are consistent, your Automations and reports can key off a mapped Bringg reason instead of guessing at Carrier-specific text. - **Nothing gets lost in translation** — The Carrier's original reason ID, title, and notes stay attached to your mapped reason. - **Set it up your way** — Bringg reasons are selected from a dropdown; Carrier reasons are entered as free text, since Carriers describe cancellations in their own words. ### Getting started - **Step 1:** Go to **My Carriers**. - **Step 2:** Select the **Carrier** you want to configure, and open its **Fleet Settings**. - **Step 3:** Open the **Cancellation Reasons** tab. - **Step 4:** For each **Carrier** cancellation reason, choose the matching **Bringg** cancellation reason from the dropdown, and add **Carrier notes** for extra context if useful. - **Step 5:** Save. From then on, cancellations from this **Carrier** automatically map to your chosen reason. ![cancellation-reasons-screenshot.png](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/cancellation-reasons-screenshot.png) Note Don't see the **Cancellation Reasons** tab under Fleet Settings? Reach out to your Bringg contact to have it enabled for your Carrier Network. ### Good to know - **What's a Bringg reason?** It's the same thing the product calls an **FDM reason** (FDM = Failed Delivery Manager) — the cancellation reasons [you've already configured](/v1/docs/set-up-procedures-for-canceling-or-rescheduling-failed-orders) under **Settings → Merchant Configuration → Cancellation Flow Mapping**. That's the list this dropdown pulls from. - Mapping is configured **per Carrier** — set it up for each Carrier that sends you cancellation reasons. - Some Bringg reasons create a linked return **Order** with a different ID; continuing updates on the original order after that isn't covered by this mapping today. A delivery provider (DP) offers their fleet of vehicles to fulfill orders on behalf of the shipper. carriers promise different levels of service, cover specific territories, and may specialize in different types of goods and services, such as parcel retail, restaurant, and grocery delivery. You can add more carriers to expand your service coverage by finding the best fit for your business in our carrier catalog. There are two types of carriers: 1. Carriers are often the more established carriers with their own branded fleet of vehicles and drivers, which they offer to shippers to fulfill their orders. Carriers can typically deliver higher volumes and a wider variety of goods around the world, and can therefore batch planned orders together, sometimes several days in advance, to offer shippers cheaper rates. 2. A crowd-sourced last mile carrier uses independently contracted drivers to populate its fleet. Since the drivers usually use their own vehicles, this type of carrier often fulfills hyper local orders that require more immediate fulfillment (on demand, same day, or next day orders). Their wide pool of local drivers enables them to offer cheaper rates for these deliveries. An order is a request for the fulfillment of goods and services at a specific address. It includes all information needed to complete it, such as the requested service or goods, the customer’s contact information, required services (such as fragile care), and the time window. As a driver using the Bringg Driver App, you can sign up to a shift and see the orders in your route as a list of destinations and breaks, with contact information for each order, extra notes from the consumer or dispatcher and step-by-step instructions to handoff successfully. The Bringg Platform has already optimized your route, and you can navigate turn-by-turn with your favorite map app. The consumer places an order for goods and services. Use Bringg to orchestrate the fulfillment of the last mile so they receive the goods and services while staying updated with Bringg's customer experience page.