--- title: "Customer Verification Code" slug: "send-consumers-a-verification-pin-code" tags: ["Admin", "On Demand", "Driver App", "Bringg Platform", "Planned"] updated: 2023-12-12T07:46:19Z published: 2023-12-12T07:46:19Z canonical: "help.bringg.com/send-consumers-a-verification-pin-code" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.bringg.com/llms.txt > Use this file to discover all available pages before exploring further. # Send Customers a Verification Pin Code You can authenticate your customer’s identity by sending a 4-digit identification code to the recipient via SMS. The driver then enters the number in the Driver App to complete the delivery. You can also enable specific Bringg users to see the verification code on the order summary page so they can troubleshoot if necessary. For example, if a customer does not receive the SMS as expected, the driver or customer can call a support user with the required privilege to provide the code so that the driver can complete the fulfillment. ![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/enroute_driverapp_verificationflow_dgm.png)***Confirm order delivery with customer verification codes*** Bringg sends distinct verification codes for each stop associated with the same order. ## Before You Begin - Confirm you have a user account of type **Admin**. - Contact your Bringg representative to add the required driver action. - Decide which **Dispatcher** users should be able to see the customer verification code on the order page. ## Procedure **Step 1:** Activate a user permission to allow visibility of the pin code on the order summary page. 1. From the main menu, navigate to **Drivers > Privileges > Add Privileges.** 2. Name a set of permissions. For example, call it "Pin code." 3. Activate the permission: **Allow viewing of customer verification code** 4. Save the privilege setting. ![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/enroute_consumerverification_allow_view(1).png)***Allow users to view privileges*** **Step 2:** Assign the permission to specific **Dispatcher** users. [Learn more.](/v1/docs/add-a-bringg-user) This allows Bringg users to offer support to the customer in the event the customer does not receive a pin. TipWe recommend granting this privilege selectively in order to ensure maximum security in the fulfillment process. Likewise, we suggest you not give the driver's own dispatcher visibility of the verification code. **Step 3:** Set up an SMS customer notification with the pin. This ensures the customer receives the four digit pin code number as the order is arriving at the location. [Learn more](/v1/docs/integration-guide-set-up-sms-and-email-notifications-to-connect-with-consumers). Draft an SMS message that includes the field: ```markup {{verification_pin_code}} ``` **Step 4:** Instruct your drivers to input the verification code in the Driver App. The customer confirms fulfillment by providing the pin code to the driver upon arrival. The driver inputs the verification code in order to complete the order in the Driver App. If the code is wrong, the Driver App will reject it. ![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/enroute_driverapp_verification_enter.png)***Require the driver to input verification code*** NoteBringg automatically sends a verification code for each stop in the fulfillment process. **Step 5:** (Optional) Locate the verification pin code in your system. For example, if the customer has not received the SMS notification, you can view the verification code for them. - View the verification code on the order's summary page. ![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/enroute_consumerverification_view.png)***View the verification code in the order page*** - View the code in the order payload. ```json "verification_pin_code": "1234" ``` An order is a request for fulfillment of goods and services at a specific destination. It includes all information needed to complete it, such as the requested service or goods, the consumer's contact information, up to two destinations (e.g. pickup and delivery), and the time window. The properties of the order's goods or services determine the vehicle and skills required to fulfill that order. For example, food deliveries may require a refrigerated vehicle while an appliance installation requires a driver with the relevant training. You fulfill orders by assigning them to a driver, store associate, or delivery provider. You can also assign orders to routes and then assign each route to a vehicle and driver. Inside the Bringg database and payloads an order is sometimes referred to as a task. Driver actions are the stages in an order flow which a driver performs in the Bringg Driver App to complete the fulfillment of that order. You can set up mandatory and optional actions to prompt drivers to take a payment, obtain the consumer's signature, take a photo, fill out a form, open a webpage, and scan a barcode to confirm a handoff. If you mark a step as mandatory, the flow cannot proceed until the driver starts and completes this step. For example, you may define a separate flow for prescription medicines to require a signature at handoff.