---
title: "Send Emails with Automations"
slug: "send-emails-with-automations"
updated: 2023-11-08T09:55:54Z
published: 2023-11-08T09:55:54Z
canonical: "help.bringg.com/send-emails-with-automations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.bringg.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Emails with Automations

Once you have [create branded email templates](/v1/docs/create-branded-email-templates) in Bringg, you can leverage the power of automations to set custom rules that send specific emails at whatever point you want in the customer journey.

For example, define a rule that sends an email telling customers that the delivery time of their order has changed, only if an order requiring assembly is about to be late. Use the syntax: When order is about to be late, and only if service plan is assembly, then send email notification to customer.

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/su_email_templates.png)

## Before You Begin

- Confirm you have a user account of type **Admin**.
- Create branded email templates with the content and style you wish to send.
- Decide on the specific circumstances in your order flow when you need to communicate with your customers.

## Procedure

**Step 1**: Select the automation scope, trigger, and conditions to define the circumstances when the the action should take place. [Learn more](/v1/docs/automate-workflows-with-automations).

For example, send an email to customers with a tracking link saying the order is on the way, 5 minutes after the driver starts the order.

NoteMake sure to define the specific teams to whom the rule applies.

**Step 2**: Set up an email notification by selecting **Then do this > Send Email notification to customer** as the automation action.

**Step 3:** Choose which email template to send under those circumstances. Select from the menu of available templates you built. [Learn more](/v1/docs/create-branded-email-templates).

**Step 4:** Save and activate by selecting **Create Automation** or **Save Changes**.

![](https://cdn.document360.io/a18074ef-073a-4ab1-bcab-12625715280e/Images/Documentation/image-1678723802769.png)***Save your automation***