Set Up User Privileges

Set up permissions for dispatchers or drivers with privileges. Limit or extend access to certain pages, or to perform specific actions to ensure users have access to the parts of the platform they need in order to work effectively.

Privileges are actually groups of permissions. For example, you may have one group of permissions for your customer care team and a different group of permissions for your floor supervisors.

Note

• You can assign privileges only to users designated as dispatchers.

• You can only assign a single privilege group to a given dispatcher.

• Only admins can create and manage permission groups.  Since they have access to all permissions automatically, we recommend limiting the number of users defined as Admins.

• A user who receives a privilege assignment may need to login again in order to access the permissions.

• A user who starts as a dispatcher with an assigned privilege group, and is then promoted to admin, will gain full admin access even though their account continues to display an assigned permission group.  If they return to dispatcher status, the privilege group will apply upon the next login.

Before You Begin

• Confirm you have a user or type Admin.

• Determine the needs of your team, and what access makes sense to have for different employees,

Access Privilege Set Up

From the main menu, select Drivers > Privileges > Add Privilege

Create a Group of Permissions

Step 1: Name the group.

Recommended: Choose a name based on the position of the role held by the users receiving this set of permissions. For example, name a set of permissions that provides view-only access to the Dispatch and History pages "store associate" if the permissions apply people in that role.

Step 2: Select the permissions that comprise the privilege.

• Menu access permissions provide access to different pages or views in the Bringg Platform. All menu items are enabled by default, meaning you must create a privilege to limit users from accessing certain areas.

• Admin-related permissions relate to Settings usually reserved for admin users. We recommend assigning these permissions sparingly.

• Order-related permissions enable the user to perform different actions related to orders:

• Driver management permissions give users access to update driver details, edit shifts, and perform select driver-related actions.

Groups of permissions can span different categories.  For example, you can create a permission group intended for floor managers that includes access to the Dispatch Menu permission as well as the permission to View and Create Orders.

Note

Some permissions are dependent on others also being activated.  For example, you cannot activate the permission allowing updating are driver skills, without also activating the Driver Profile permission.

Step 3: Save the group of permissions by selecting Add Privilege.

Assign Privileges to Users

Step 1: Access a user’s profile from the main menu either through Settings > Users or  Resources > Drivers, and select a specific user.

Step 2: Update the user’s profile by selecting Edit Driver.

Step 3: Select a permission group, or privilege for that user from those created and Save.