A Service Level Agreement (SLA) is the commitment you make to your consumer to fulfill their orders by meeting specific standards, like stating all deliveries arrive within a specific time after checkout. Carriers also have SLAs with their shippers.
A Service Level Agreement (SLA) is the commitment you make to your consumer to fulfill their orders by meeting specific standards, like stating all deliveries arrive within a specific time after checkout. Carriers also have SLAs with their shippers.