Cancel an Order in Bringg

You can cancel orders that you will not fulfill, to remove them from your work plan. For example, if a customer calls to cancel their purchase before the items leave the fulfillment center.

If a customer is not available to receive the order, or refuses to receive some or all of the items, when the driver arrives, the driver can register this using the Driver App. Bringg can then prompt the driver to return the items to the fulfillment center and schedule a new delivery, if needed.

You can view canceled orders in the History page, if you need details on these orders later.

Before You Begin

Confirm you have a user of type dispatcher (or admin).

Procedure

Step 1: Open Bringg and navigate to Planning , or Dispatch > List.

Access the Dispatch or Planning page

 

Step 2: Select the orders you want to remove.

You can find a specific order or filter orders with a certain detail. Learn more.

Select the order

 

Step 3: Select More Actions > Cancel Orders to remove the order from your work plan.

Remove the order

 

Tip

You can also cancel an order by accessing its page then selecting Actions > Cancel.

Remove order using the order details page

 

Step 4: Select the applicable reason for canceling the order, adding a more detailed explanation if you choose.

Select the reason you need to cancel

 Depending on the reason you choose, Bringg may reschedule or cancel the order completely, or tell your driver to reattempt the delivery at the end of their shift.

For example, if you cancel due to insufficient drivers available that shift, Bringg may automatically send the order back to you to reassign for a subsequent shift.