You can find orders in Bringg to track their delivery, assign them to a route, or resolve any issues which may arise as part of their fulfillment. You can also customize your Dispatch and Planning screens at any time so that you can quickly view the orders that are most relevant to you.
For example, you might want to look up an order that a consumer calls to inquire about. Or you might want to find all orders that Bringg could not automatically assign to a route, that a specific driver delivered, or that are missing a geolocated address. You might also want to customize your day-to-day view of orders to focus only on your team and cut distractions.
To find orders, open Bringg and navigate to History, Planning , Dispatch > List or Dispatch > Map, depending on their status.
Use the Dispatch screen to manage orders that have already been sent to drivers and are actively in fulfillment. For teams not using the Planning screen, all current orders appear on the Dispatch screen.
Use the Planning screen to prepare orders and their routes for dispatch. The orders on this page are not yet active. Not all merchants have this screen, so don't worry if you don't see it.
Use the History screen to find orders that have already been canceled or marked as done.
Users with admin permissions can customize the visible columns in the Dispatch and Planning screens to hide columns that are irrelevant or always show the same information. For example, if all of your orders leave from the same fulfillment center, you can hide the origin field (column). To do this, navigate to the Dispatch or Planning page, select Customize, and deselect the box next to the column you want to hide.
You can also reorder the columns to find information quickly. To do this, select and hold the context menu icon and dragging the column up or down.
Orders that are due to be delivered soon
Select the Time window filter and choose a start and end date, or select the Today quick filter.
Figure 3. Use quick filters to view orders by time window
Orders assigned to specific team(s)
Select Teams:All and choose from the list or start typing the team name, then select from the search results.
Orders for a specific consumer
Orders not assigned to a driver or route
Select Add Filters > Assigned to driver > Unassigned tasks.
Figure 5. Filter to find unassigned tasks
Orders with a specific Autodispatch status
(On-demand orders only) From Dispatch, select the AD Status filter, then select one or more status option: In Progress, Dispatched, Failed, or Waiting for Dispatch.
Figure 6. Filter by AutoDispatch status
Orders assigned to a specific Route
To view the details of each route, select Group By > Route. If you are working with multiple teams, you can choose Team & Route instead.
Figure 7. Group orders by route
You can also search for a route name in the search box in the filter bar.
Orders assigned to a specific driver
Navigate to Dispatch > Map, then select the driver whose orders you would like to view.
Figure 8. View driver status and orders
You can also select Add Drivers to choose to view only drivers who are on-shift.
Orders assigned to a specific delivery provider
Select Add Filters > Fleets and select the delivery provider whose orders you would like to view.
Figure 9. View and implement additional filters
Orders requiring a specific skill
Select Add Filters > Skills and choose from the list or start typing the skill in the search box.
The newest orders
Sort orders by their creation time. Select the Order Created field and then select the sort arrow that appears.
Figure 10. See the newest orders first
Orders requiring specific service plan to confirm fulfillment
To find orders with specific service plans such as over-the-threshold delivery, select Add Filters > Service plans and start typing in the search box or choose from the list.
Orders late for delivery (passed the time window)
Select Time window > Late orders.
Figure 11. View late orders
You can also find late orders in the alerts screen. Learn more.
Orders missing an address
Navigate to the History screen and select the Status field to sort by order status. Orders listed here have either a Canceled or Done status.