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    Find an Order in Bringg
    • 08 Apr 2024
    • 7 Minutes to read
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    Find an Order in Bringg

    • Updated on 08 Apr 2024
    • 7 Minutes to read
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    Article summary

    You can find orders in Bringg to track their delivery, assign them to a route, or resolve any issues which may arise as part of their fulfillment. You can also customize your Dispatch and Planning screens at any time so that you can quickly view the orders that are most relevant to you.

    For example, you might want to look up an order that a customer calls to inquire about. Or you might want to find all orders that Bringg could not automatically assign to a route, that a specific driver delivered, or that are missing a geolocated address. You might also want to customize your day-to-day view of orders to focus only on your team and cut distractions.

    Find a specific type of order in Bringg

     

    To find orders, open Bringg and navigate to History, Planning , Dispatch > List or Dispatch > Map, depending on their status.

    • Use the Dispatch screen to manage orders that have already been sent to drivers and are actively in fulfillment. For teams not using the Planning screen, all current orders appear on the Dispatch screen.
    • Use the Planning screen to prepare orders and their routes for dispatch. The orders on this page are not yet active. Not all merchants have this screen, so don't worry if you don't see it.
    • Use the History screen to find orders that have already been canceled or marked as done.
    Tip
    Users with admin permissions can customize the visible columns in the Dispatch and Planning screens to hide columns that are irrelevant or always show the same information. For example, if all of your orders leave from the same fulfillment center, you can hide the origin field (column). To do this, navigate to the Dispatch or Planning page, select Customize, and deselect the box next to the column you want to hide.
    Choose which columns to show on your dispatch and planning pages

     

    You can also reorder the columns to find information quickly. To do this, select and hold the context menu icon  and dragging the column up or down.

    To find...

    Do this...

    Orders that are due to be delivered soon

    Select the Time window filter and choose a start and end date, or select the Today quick filter.

    Use quick filters to view orders by time window

     

    Orders assigned to specific teams 

    Select Teams:All and choose from the list or start typing the team name, then select from the search results.

    • To view a team, and all its subteams, select the team name from the top of the list.
    • To view only specific subteams within a team, scroll down and select only the subteams.

    Orders for a specific customer

    • Select Add Filters > Contact Name and start typing the name in the search box.
    • Alternatively, you can search by the order ID.
      This can be useful when you don't have the exact spelling of the customer's name, or if they have multiple orders waiting for delivery.
    Search by Order ID

     

    Orders not assigned to a driver or route

    Select Add Filters > Assigned to driver > Unassigned tasks.

    Filter to find unassigned tasks

     

    Orders with a specific AutoDispatch status

    (On-demand orders only) From Dispatch, select the AD Status filter, then select one or more status:
    In Progress, Dispatched, Failed, or Waiting for Dispatch.

    Filter by AutoDispatch status

     

    Orders assigned to a specific Route 

    To view the details of each route, select Group By > Route. If you are working with multiple teams, you can choose Team & Route instead.

    Group orders by route

     

    You can also search for a route name in the search box in the filter bar.

    Orders assigned to a specific driver

    Navigate to Dispatch > Map, then select the driver whose orders you would like to view.

    View driver status and orders

     

    You can also select Add Drivers to choose to view only drivers who are on-shift.

    Orders assigned to a specific delivery provider

    Select Add Filters > Fleets and select the whose orders you would like to view.

    View and implement additional filters

     

    Orders requiring a specific skill

    Select Add Filters > Skills and choose from the list or start typing the skill in the search box.

    The newest orders

    Sort orders by their creation time. Select the Order Created field and then select the sort arrow that appears.

    See the newest orders first

     

    Note
    • When you sort a column, this change applies for all users.
    • Sorting by most recent pushes the earliest orders to arrive to the bottom of the list, where you may lose sight of them.

    Orders requiring specific service plan to confirm fulfillment

    To find orders with specific service plans such as over the threshold delivery, select Add Filters > Service plans and start typing in the search box or choose from the list.

    Orders late for delivery (passed the time window)

    Select Time window > Late orders.

    View late orders

     

    You can also find late orders in the alerts screen. Learn more.

    Orders missing an address

    1. Open the window of real-time alerts by selecting Alerts> Show All from any screen.
      Open the alerts screen

       

    2. Select the All Alerts filter, then select Waypoint was not geocoded. Learn more

    Canceled orders

    Navigate to the History screen and select the Status field to sort by order status. Orders listed here have either a Canceled or Done status.

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