You can quickly find and resolve delivery problems by checking Bringg's alerts, allowing you to manage operations by exception, act fast and keep your operations running smoothly.
An alert is Bringg's way to tell you there is a problem with the fulfillment process, enabling you to trust Bringg's automated processes for most cases, and focus instead on managing by exception. You can check alerts about the order itself, about the driver, or relating to the automatic route creation process (route optimization).
For example, you can quickly see all orders which drivers had canceled, or all orders which took too long for drivers to accept, and quickly check if those difficulties are concentrated with one specific team.
An ops manager can add custom alerts if needed, and customize the way Bringg sends them (learn more). The alerts themselves don't resolve problems; they alert you to a potential issue which you should independently resolve, and then you can dismiss them to remove them from the list.
Open the window of real-time alerts by selecting Alerts> Show All from any screen.Figure 1. Open the alerts window
The screen automatically refreshes whenever new alerts arrive.
Choose the types of alerts you want to view:Figure 2. Choose the types of alerts
Select Order Alerts to view alerts associated with a specific order, like an order being late, or that it's taking too long for an order to be assigned to a driver, or perhaps there's a change in the pickup time which you need to tell the driver.
Select Driver Alerts to view alerts associated with driver connectivity, like a low battery warning, disabled GPS, or phone no longer responsive.
Select Optimization Alerts to view issues which arose when running Bringg's route optimization, like an order was not added to a route, or a notification that it is creating less than ideal routes because there were not enough drivers available.
Find the alerts you need by filtering, sorting by any column, grouping, or adding more columns as required.Figure 3. View alerts as a flat list or group them for easier navigation
Alerts can have dozens of attributes, each represented by a column in the table. Scroll to the right to see all the data on each alert.
View an alert for a specific order
Enter the order ID in the search box on the top left of the screen.
View more data (attributes) about each alert
Scroll to the right to see more columns (attributes) of each alert.
You can add or remove columns by selecting Settings on the top right, then selecting or deselecting the column names you need to see.
You can make the important attributes visible without constantly scrolling to the right, by changing the order of the columns. Select Settings on the top right, then use the handle icon to the left to drag an attribute higher up on the list to make it more visible.Figure 4. Customize your alerts view to show the best attributes without scrolling
Find a specific alert name
Use the Select alerts filter on the top row to view only alerts of a specific name. Then further refine your list by sorting on another column or employ additional filters.
Group alerts by their name by selecting Group By > Alert or Team & Alert.
Find an alert for specific teams
Use the Select teams filter on the top row to view only alerts about a specific team. Then further refine your list by sorting on another column or employ additional filters.
Group alerts by their name by selecting Group By > Team & Route or Team & Alert.
Sort by the Alert Name column. This works best with fewer alerts, to require less scrolling.
Find an alert for specific routes
Use the Select routes filter on the top row to view only alerts about a specific route. Then further refine your list by sorting on another column or employ additional filters.
Group alerts by their route by selecting Group By > Team & Route.
Sort by the Route column. This works best with fewer alerts, to require less scrolling.
(Optional) Notify other dispatchers that you have taken responsibility to resolve an alert by selecting Take Ownership, to add your username as the Alert owner.
To relinquish responsibility for an alert, hover over your username and select Remove ownership.Figure 5. Take ownership of alerts you are working to resolve
Taking ownership of an alert for an order with multiple alerts, adds all the related alerts to your ownership.
To remove alerts because you have resolved them, you can dismiss them by selecting their check boxes, then selecting Dismiss.
Alerts do not resolve problems; you do. After you have dealt with the issue, or if you simply took it as an FYI, you can dismiss the alert to remove it from the list.
If the alert has an owner, only the alert owner can dismiss it.
To quickly dismiss multiple alerts with just two clicks, we recommend grouping them together with the Group By menu, then selecting the group heading to select all its alerts.Figure 6. Select alerts to perform bulk actions like dismissing them together