Ops Manager Guide

publicationDate: 2022-10-03
Role: Ops Manager

A Day in the Life of a Bringg Ops Manager
About the Bringg Platform
About Bringg Owned Fleet
About the Bringg Delivery Hub
About Bringg Click & Collect
A Day in the Life of a Bringg Dispatcher
Rolling Out the Bringg Platform
Set Up a Team
Add a Bringg User
Add a Driver
Set Up Skills
Set Up Route Optimization
Set Up Driver Actions in Order Flows
Set Up Alerts
Resolve Delivery Problems by Checking Alerts
Set Up SMS and Email Notifications to Connect with Consumers
Work with Delivery Providers Using Bringg's Delivery Hub
Add Delivery Providers from the Catalog
Add your Delivery Strategy to Bringg
Auto-assign Delivery Providers with the Fleet Router
Set Up Calculation of DP Costs with Rate Cards
Adjust Routes for Planned Orders
Assign a Different Driver for Orders on a Planned Route
Assign a Vehicle / Trailer to a Route
Build Reports for Custom Analytics
Share a Bringg Report
Merge Bringg Report Data with Other Sources
Keep Track of KPIs with the Analytics Dashboard
Troubleshoot System Settings with Configuration Changes Log
Create Package Labels Automatically for Each Delivery Provider
Glossary
Address
Admin
Alert
Application Programming Interface (API)
AutoDispatch (AD)
Bringg
Bringg Driver App
Carrier
Check in / check out
Click & Collect
Collection (Consumer)
Consumer
Crowd-sourced last mile delivery providers
Customer experience page (CX)
Delivery Block
Delivery Hub
Delivery Provider (DP)
Delivery Provider Catalog or Network
Delivery Provider quote (DP quote)
Delivery strategy (Delivery terms)
Destination
Dispatch / dispatcher
Driver
Driver action
Estimated Time of Arrival (ETA)
Estimated Time of Leaving (ETL)
Estimated time on site (ETOS)
Event
Fleet router
Fulfillment center
Geofence
Geolocated address
Green delivery
Handoff
Home Event
Inventory level (in an order's payload)
Last mile fulfillment
Manage by exception
Omnichannel
On demand order
On demand route
OneTouch (Program)
Ops Manager
Order
Order flow
Over the threshold delivery
Owned Fleet
Payload
Planned order
Planned routes
Rate Cards
Resources
Route
Route Optimization (RO)
Service area
Service Level Agreement (SLA)
Service Plan
Skill
Tag
Task level (in an order's payload)
Team
Time on Site (TOS or ETOS)
Time window
User Role
Vehicle
Vehicle type
Webhook

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