Ops Manager Guide

publicationDate: 2023-01-30
Role: Ops Manager

A Day in the Life of a Bringg Ops Manager
About the Bringg Platform
About Bringg Own Fleet
About the Bringg Delivery Hub
About Bringg Click & Collect
A Day in the Life of a Bringg Dispatcher
Rolling Out the Bringg Platform
Set Up a Team
Add a Bringg User
Add a Driver
Configure SSO Access to Bringg
Set Up Skills
Set Up Route Optimization
Set Up Driver Actions in Order Flows
Add Variations to Your Order Flows Using Service Plans
Set up Procedures for Canceling or Rescheduling Failed Orders
Set Up Alerts
Resolve Delivery Problems by Checking Alerts
Set Up SMS and Email Notifications to Connect with Consumers
Manage Your Delivery Network with Bringg's Delivery Hub
Add Delivery Providers from the Catalog
Confirm Data Alignment with your DPs
Add your Delivery Strategy to Bringg
Auto-assign Delivery Providers with the Fleet Router
Set Up Calculation of DP Costs with Rate Cards
Create Routes for Planned Orders (with Route Optimization)
Adjust Routes for Planned Orders (with the Route Planner)
Create Package Labels Automatically for Each Delivery Provider
Automate Workflows with Automations
Set Up Alerts with Automations
Set Up Consumer Notifications with Automations
Build Reports for Custom Analytics
Share a Bringg Report
Merge Bringg Report Data with Other Sources
Keep Track of KPIs with the Analytics Dashboard
Troubleshoot System Settings with Configuration Changes Log
Glossary
Bringg Automations
Address
Admin
Alert
Application Programming Interface (API)
AutoDispatch (AD)
Bringg
Bringg Driver App
Carrier
Check in / check out
Click & Collect
Collection (consumer)
Consumer
Crowd-sourced last mile delivery providers
Customer experience page (CX)
Delivery block
Delivery Hub
Delivery network / Hybrid delivery network
Delivery Provider (DP)
Delivery Provider catalog or network
Delivery Provider quote (DP quote)
Delivery slot
Delivery strategy (Delivery terms)
Destination
Dispatch / dispatcher
Driver
Driver action
Estimated time of arrival (ETA)
Estimated time of leaving (ETL)
Estimated time on site (ETOS)
Event
Fleet router
Fulfillment center
Geofence
Geolocated address
Green delivery
Handoff
Home event
Inventory level (in an order's payload)
Last mile fulfillment
Manage by exception
Middle mile
Omnichannel
On demand order
On demand route
OneTouch (Program)
Ops Manager
Order
Order flow
Over the threshold delivery
Own Fleet
Payload
Planned order
Planned routes
Rate cards
Resources
Route
Route optimization (RO)
Service area
Service Level Agreement (SLA)
Service plan
Skill
Tag
Task level (in an order's payload)
Team
Time on Site / Estimates time on site (TOS or ETOS)
Time window
Traffic integration
User role
Vehicle
Vehicle type
Webhook

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