For an ops manager, the Bringg Platform offers critical visibility and control over your day-to-day operations through robust data analytics, report building, and adjustable settings.
You can streamline your departmental operations and save money thanks to automation, like Bringg's route optimization which chooses the best drivers and vehicles to deliver most efficiently.
All the data you need is at your fingertips. Use Bringg's data collection to showcase your improved performance to management, like an increase in the rate of deliveries which arrived on time.
Bringg's customizable BI dashboard shows industry standard KPIs.
Unpack your data further by building custom reports by comparing specific values to discover more insights. Learn more.
You can also expand your business by augmenting your existing driver network with new carriers using Bringg's carrier catalog. Learn more
For example, you can build a custom report to uncover that a carrier is consistently late on weekends. To resolve, you can first check the delivery strategy and fleet router rules. However, if the problem is with the carrier itself, you can find an alternate carrier specializing in weekend deliveries in your service area by selecting from hundreds in our carrier catalog.
Before you begin
Understand your company's fulfillment goals. For example, perhaps your company wants to prioritize green delivery whenever possible, or is most focused on saving costs rather than speedy delivery.
Define your KPIs so you can build dashboards and reports that measure your progress towards meeting them. For example, you may define a target for the average number of orders your drivers deliver per hour.
Roll out Bringg. Learn more.
A Typical Day
Track your KPIs and save costs using the customizable BI Dashboard.
For example, view the rates of drivers who deliver on time, or the average number of orders they deliver per hour. Compare the averages across different carriers so you can prioritize those with the most customer satisfaction and fewest cancellations.Figure 2. Build dashboards to showcase your successes and improve your operations
Showcase your team's successes, by building reports which display data like the percentage of on time deliveries and average consumer ratings. Learn more.
You can use out of the box system reports, or build new reports by either adjusting a template report or creating a custom data table tailored to the theory you are testing. When you generate a report, Bringg populates the table with live data from the database. You can use the table to juxtapose different data points and pinpoint patterns of behavior.Figure 3. Customize reports to pinpoint what you want to measure
You may discover that certain sized items are slower to arrive or that deliveries in certain tough parking areas are always late, and refine the ETOS at each of these destinations for better predictability.
(Delivery Hub only) Let Bringg implement your delivery strategy and automatically choose the best carrier (carrier) for each order.
You can use carriers exclusively, or as a backup for your own fleet during peak hours and holiday seasons. Expand your business by adding new carriers with the carrier catalog. Learn more.Figure 4. Find new carriers in the catalog
From time to time you may need to tweak Bringg's order flows based on analysis of your data to improve performance and save time and money.
Defining your order flows from scratch usually takes place during the rollout process. Learn more.
Verify that you have the right carriers to meet your fulfillment goals.
If you find your KPIs would improve with alternate carriers, add carriers from the carrier catalog. Remove carriers that do not align with your KPIs. Learn more.
Adjust the way orders are assigned to drivers.
Adjust skills and user roles for users.
To update drivers, select the Drivers > driver name > Edit Driver to adjust the user's settings. Learn more.
To edit other users, select Settings > Users > username > Edit User.
Update skills for vehicles and trailers by selecting Drivers > Teams > team name > Vehicles > vehicle name > Edit. Learn more.
Change the automatic routes which Bringg produces.
Contact your Bringg customer service representative to edit rules for optimizing routes for planned orders to better meet KPIs.
For example, you can ask to set route optimization (RO) to limit the number of destinations on a route, or to use the minimum number of vehicles in a route.
Edit rules for optimizing routes for on demand orders.
For example, you can prioritize certain drivers, like those at the fulfillment center who have certain skills, or all drivers on a shift.
Contact your Bringg customer service representative who can adjust your AutoDispatch settings to better meet your KPIs.
Change when Bringg chooses specific carriers.
Adjust your delivery strategy. Learn more.
If you have agreements with multiple carriers, enter the terms of delivery for each provider. For example, you might want to use one carrier for fragile lightweight orders in the city center, while another might be best for all fragile orders in the northern suburbs.
Be aware of issues as they arise so that you and your dispatchers can manage by exception.
Create custom alerts (learn more), then monitor them regularly (learn more).
Confirm that your drivers are obtaining signatures or photos if needed, and ensuring seamless handoffs to consumers.
Define the driver flow rules, specifying which actions the driver needs to complete along the way.
Keep the list of your employees updated as Bringg users with the correct permissions.
Grow your teams by adding admins, dispatchers, or drivers to Bringg. Learn more.
Troubleshoot and resolve issues with the Changes Log. Learn more.Figure 5. Find the precise location of a change to your system
You can investigate unexpected changes to Driver App settings, or Merchant Configurations in Bringg. If you suspect a particular user adjusted configurations that might have caused a glitch, you can opt to view only changes made by that user. You can also search particular areas of Bringg if you think an issue occurred within a specific configuration setting.
For example, if you suddenly notice that your dispatchers are unable to edit orders, you can find out who revoked this privilege and contact them to find out why.