Set Up Alerts

To configure alerts in Bringg, go to Settings > Alerts.

Figure 1. Access the alert settings

You can create three types of alerts by selecting + from the left panel.

To create a custom alert, select Add a custom alert.

A custom alert must have a container set. If you already created a set of custom alerts, you can add to an existing set by selecting it from the left panel. Alerts in the same set do not fire together; they only share a set for organizational purposes.

Figure 2. Edit a standard alert or create your own custom alert

Define a new set of alerts by entering a name and description.

Hover over the title New set and select the Edit icon to give it a new name, like Weekend alerts. You can edit the description text in the same way.

Figure 3. Define the name of your set of alerts

Define the text of the alert by hovering over the name New Alert and selecting the Edit icon.

For example, the alert text might be Order is too heavy for a single driver.

Figure 4. Set the text of your custom alert

To choose the type of trigger that the system monitors for any change, select Add Trigger within Triggers for this alert.

Figure 5. Choose a trigger that suits your alert needs

Add conditions to the alert trigger by selecting attributes.

Bringg fires the alert whenever the attribute's value changes , subject to the filter conditions you define. If you watch more than one attribute, the alert fires when at least one of the attribute values change.

Figure 6. Define the attributes which trigger the alert

Define the detailed conditions which must be fulfilled to fire the alert by selecting And filter by > Add Attribute and the required value of that attribute.

Figure 7. Add filter conditions for the alert to trigger

Each set of conditions describes a circumstance when this alert should fire. You can create as many condition sets as you need, by selecting Add conditions set.

Bringg fires the alert if at least one of the condition sets are True . But within a single set, all its conditions must be True. For example, you can instruct the alert to fire if it's an important consumer and the total weight exceeds 55kg, or if it's a white glove service and the weight exceeds 45kg.

Figure 8. Combine conditions by adding condition sets

Configure where to display the alert: inside Bringg, via SMS or email, or in another system, by selecting Action > Then Notify and selecting where Bringg should send the alert.

To send alerts...	Do this...
In Bringg's alert page	Select Bringg Platform and then the dropdown box to choose if the alert is intended for an Admin or Dispatcher. Figure 9. Send alert to Bringg
Via email or SMS	(Custom alerts only) Select Email or SMS then choose if the alert is intended for an Admin or Dispatcher. Figure 10. Send alert via SMS or Email To assign the alert to all dispatchers in that team, select Select recipients > Assign alert to all Dispatchers. To send the alert to all admin users, select Select recipients > Assign alert to all Admins. To assign the SMS or email alert to specific users, choose Select recipients and then select from the list or start typing a user's name to select a user. Note You can only set up SMS and email alerts for users who already have their phone number or email saved in Bringg. SMS fees are charged as part of your bill from Bringg.
To another system via webhook	Select Webhook to attach this alert to the New Alert webhook. This sends all webhook alerts to a single URL which your IT integrator configured to listen for alert webhooks. Figure 11. Send alert via webhook Note To send alerts via webhook, first ask your IT integrator to set up the New Alert webhook in Webhooks & API > Webhooks.

You can add more delivery options if needed.

Select Save to create this alert.

Select Add Alert to add another alert to the same set of alerts, or select + in the left bar to create a new set.

To disable or enable a single alert within a set, or the entire set of alerts, select the toggle.

For example, you can enable the entire set of alerts only on weekends. Alternatively, you can disable specific alerts in a set if they don't apply, say, in winter.