Troubleshoot system settings independently by viewing a log of Bringg configuration changes with the Configuration Changes Log. You see when and where a change occurred as well as who made the change.
You can investigate unexpected changes to Driver App settings, or Merchant Configurations in Bringg. If you suspect a particular user adjusted configurations that might have caused a glitch, you can opt to view only changes made by that user. You can also search particular areas of Bringg if you think an issue occurred within a specific configuration setting.
The Configuration Changes Log shows a comprehensive list of changes in the system settings in the tabs Customer App, Store App, Driver App, Merchant Configurations, Tags and so on. It does not display the flow of mouse clicks that created the change. However, it helps you trace what happened by showing you where and when the change occurred in Bringg.
Tip
This log does not track changes made to specific orders or delivery blocks. To view those changes, consult the Order Page > Activity Log instead.
Before You Begin
Identify an unexpected functionality that you would like to troubleshoot and correct. Then decide on the best way to find the change in the system using at least one of the following criteria:
Identify a date range or time frame when the issue first surfaced.
Identify the user(s) who might have made the change.
Consider where (which screens) in Bringg the change occurred.
Depending on your conclusions, you can filter to narrow the list of configuration changes you see in your Configuration Changes Log.
Procedure
Select Settings > Configurations Audit.
Figure 2. Open the Configuration Changes LogTip
The Configuration Changes Log updates every two minutes. If a recent change does not appear immediately, try waiting a few minutes and refreshing the page.
The Configuration Changes Log automatically loads all changes within the default date range of the last seven days.
Field
Description
Change Time
Displays timestamp when the change occurred.
Changed In
Displays the database table location of the change in Bringg.
Configuration ID
Displays the database row ID of the change in Bringg.
Changed Fields
Displays the name of the column within the database table Bringg.
Changed By
Displays the user's name who made the change or it displays Bringg if someone at Bringg made the change.
Tip
If, after a moment, the table remains empty, perhaps no changes were made during the default date range. In this case, change the selected dates (see Step 2).
Verify or adjust the date range.
For example, if you suspect an unwanted change occurred in the last two months, you can adjust the calendar filter accordingly to review any changes made during that time period.
Figure 3. Adjust date range as needed using the calendar filter.Optional: Further isolate the change by filtering your view according to user and/or database table location.
For example, you may be looking or a change made in merchant_configuration, or you suspect a specific colleague made a change you want to reverse.
Figure 4. Filter the Configuration Tables Log by selecting relevant database table locations and/or users.Evaluate whether you can correct the configuration change independently, or whether you need to contact your Bringg customer service representative.
Figure 5. Check Changed In location.To understand if you can access the Changed in location independently, use the reference table below.
To access the Changed In database table...
Do this...
merchant
Go to Merchant Profile or Merchant Configuration
team_configuration
Contact your Bringg customer service representative
task_configuration
Contact your Bringg customer service representative
user_configuration
Contact your Bringg customer service representative
merchant_configuration
Go to Merchant Configuration
customer_configuration
Contact your Bringg customer service representative
tag_rules_configuration
Go to Tags
tag_merchant_configuration
Go to Tags
tag_customer_configuration
Go to Tags
application_team_configuration
Contact your Bringg customer service representative
application_merchant_configuration
Contact your Bringg customer service representative
application_merchant_configuration
Contact your Bringg customer service representative
To see exactly what changed,select an item from the Configuration Changes Log and view Details.
Changes will appear either as a value or in JSON format.
