Menu Access Permissions

Allow Access to Customer Care

Enabling this provides the user with the Support menu item in the navigation menu.  This allows them to search specific orders, whether or not the user also has access to Dispatch or Planning.

Allow Access to Profile Dropdown Menu

Adds access to the menu items under the user name, including Edit Profile,  Settings, and Log Out.

For example, use for store associates who can share a user.

Allow Dispatchers to manage Vehicles

Provides access to create, edit, and remove vehicles from Teams > Vehicles.

Billing Portal

Adds the Billing page under the Delivery Hub menu section, and allows the user to perform all functions available there.

For example, the user can request refunds from carriers.

Customers Menu

Adds the Customers page to the user's menu and allows them to perform all functions available there.
For example, the user can view each customer's details.

Dispatch Menu

Adds the Dispatch and Planning views to the user's menu and allows them to perform all functions available there.

For example, the user can cancel orders and run route optimization.

Note

Planning will display in the navigation only if enabled on the organization’s account.

Drivers Menu

Adds the Drivers page to the user's menu and allows them to perform all functions available there.

For example, the user can start a driver's shift.
If not enabled, the user has no access to the driver page, and will reach a blank page if a URL is shared.

Enable Chat

Displays the Chat navigation item in the menu. It opens the Chat page where the user can communicate via text-based chat with their drivers.

History Menu

Adds the History page to the user's menu and allows users to access all canceled or completed orders assigned to any teams to which the dispatcher belongs. For example, the user can search an order to view its status and check if any issues occurred.

Reports Menu

Adds the Reports page under the Analytics menu section, and allows the user to perform all functions available there.  This includes access to system reports for resources belonging to the same team(s) as the dispatcher.

Note

The Company filter does not apply, since dispatchers cannot access companies.

If not enabled, the Reports navigation item does not display in the platform menu.

Teams Menu

This adds access to the Teams page through the Teams button in the Drivers page, and allows the user to perform all functions available there.
For example, the user can create a new team.

User Types Menu

Adds access to the Users Role page through the User Roles button in the Drivers page, and allows the user to perform all functions available there.
For example, the user can add a new user role.

View Delivery Slots

Allows users to view delivery slots for the team(s) to which they are assigned.