Dispatch Orders with Bringg

You can use Bringg to dispatch any order, supervise while drivers are en route, and react to changes on the ground.

You can manage by exception and let Bringg do the work, allowing you to make fast, accurate decisions by checking alerts on potential problems before they become larger issues. Bringg presents the information and functionality you need to react.

For example, reassign orders when a driver calls in sick or a customer notifies they are not available to receive the delivery.

For an overview of a day in the life of a Bringg dispatcher, learn more.

Before You Begin

Confirm you have a user of type dispatcher (or admin).
Open the Bringg Platform.
(Recommended) Customize your view, so you see important information at a glance. Learn more (coming soon).

Tip

If you can't find a feature, ask your ops manager to add it or give you access by changing your permissions.

Procedure

Step 1: Assign orders to a driver, route, vehicle, or carrier for fulfillment.

Although Bringg assigns most orders automatically, you may need to manually assign some orders that Bringg could not assign. For example, if a last minute order comes in after Bringg creates the day's routes but you still want to include it in the next shipment.

To...	Do this...
Plan your fulfillment schedule and work assignments.	(Planned orders only) We recommend you schedule and assign most orders in advance so you only need to deal with exceptions, such as last-minute orders, while you are dispatching. Learn more.
Find all orders not assigned to a driver or route.	Learn more.
Manually schedule and assign orders for fulfillment.	(Planned orders only) Use the route planner to schedule orders and assign them to routes, drivers and vehicles. We recommend using the route planner because it provides the best visibility into your current state and can show you how each change may affect other orders. Learn more. (Delivery Hub only) To assign a planned order to a carrier, learn more. You can also adjust assignments from the Dispatch page, but this offers less information and flexibility. To assign an order or route to a driver in the Dispatch page, learn more. To assign a route to a vehicle on the Dispatch page, learn more. (On demand orders only) To assign on-demand orders to a driver, vehicle, or carrier, learn more.
Postpone orders to a later route. For example, if a customer is not available for delivery last minute and you want to reschedule the delivery on another day.	Navigate to Dispatch > List. Select the orders you want to postpone > More Actions > Back to Planning. The orders now appear on the Planning page and you can assign them to a route at another time. Tip We recommend postponing orders only if the goods have not been staged and loaded into vehicles. *Move order to the Planning page*

Step 2: Handoff orders to drivers.

Send order assignments to drivers with the click of a button or automatically. Bringg can manage the rest of the handoff process automatically. For example, by prompting the driver to sign a vehicle out or collect goods in their mobile app (like the Bringg Driver App). Learn more (coming soon).

Step 3: Supervise during delivery.

You can use Bringg to keep an eye on fulfillment activities so you can step in to prevent or resolve any issues that come up. For example, easily see how many drivers are available to respond to a peak in new orders.

To...	Do this...
Prevent and resolve delivery issues.	Immediately notice any potential or active issues, by monitoring alerts. Learn more.
View the day's open orders and routes.	Navigate to Dispatch > List or Map, to view all open orders that are ready for dispatch or already en route. *View a list of open orders*
Assess the current state at a glance.	View a summary of your orders. For example, how many orders are waiting on the day's list and how many are already en route. Learn more (coming soon). (Own Fleet only) View a summary of your drivers' current availability and status. For example, see how many drivers are currently busy to understand if you need to call in backup. Learn more (coming soon). (Planned orders only) To view all of the day's routes, navigate to Dispatch > Runs. Filter to view routes which are active or soon to be active (Open Runs), completed or canceled (Closed Runs), or all routes (All Runs). *View open and closed orders.*
View a driver's location.	For example, if they need assistance of any kind, you can check their location. Learn more (coming soon).
View a driver's ETA back to base.	For example, to assign a new order to the driver expected to return to the fulfillment center first. Learn more (coming soon).

Step 4: React to changes on the ground.

To...	Do this...
View order details.	Expand a route or the Unassigned Orders list in the left hand panel, which you can resize as needed, to see details such as Order ID, Customer Name, Time Window, and so on. Select an order on the map or timeline then select Order Details on the pop-up to view the consumer information, time window, and Scheduled For time. To see the full details of an order, select its ID on the top left. ( Unassigned orders only) Hover over an unassigned order in the left panel to see why Bringg did not assign it. If necessary, add a driver with the required skills, or a vehicle with more capacity, or reschedule the order. Confirm the order's Time Window so you can look for a route that does not already have orders scheduled at that time. Review the order's time window
Change order details. For example, to change the delivery address or time window.	From Dispatch > List Select the applicable order ID. Select Edit Destination to make changes to specific details. Save the order details and return to the list. From
Reschedule an order. For example, if a customer was not on site to receive the order.	Learn more (coming soon).
Reassign an order to a different driver, route, vehicle, or carrier.	Follow the same procedure as assigning an order, as detailed in this article.
Cancel an order. For example, if another dispatcher accidentally created a duplicate order.	Learn more.
Contact a driver.	Learn more (coming soon).
(Delivery Hub only) Call in more drivers. For example, if a driver calls in sick or you have an unexpected peak in orders.	Learn more (coming soon).