You can assign orders to a carrier manually. For example, if Bringg is not able to find a carrier with the right skills.
Compare the order's details with the carrier's to guide your decision.
Set up skills in Bringg to automatically assign orders to routes with the right drivers and vehicles that have the capabilities necessary to fulfill them. For example, when delivering groceries you can set up a refrigerated skill that applies to all perishable orders so that route optimization and AutoDispatch automatically assign these orders to the vehicles that also have the refrigerated skill.
Note that vehicle type and capacity (weight or volume) are properties of the vehicle, not skills.
An order is a request for fulfillment of goods and services at a specific destination. It includes all information needed to complete it, such as the requested service or goods, the consumer's contact information, up to two destinations (e.g. pickup and delivery), and the time window.
The properties of the order's goods or services determine the vehicle and skills required to fulfill that order. For example, food deliveries may require a refrigerated vehicle while an appliance installation requires a driver with the relevant training.
You fulfill orders by assigning them to a driver, store associate, or delivery provider. You can also assign orders to routes and then assign each route to a vehicle and driver.
Inside the Bringg database and payloads an order is sometimes referred to as a task.
A delivery provider (DP) offers their fleet of vehicles to fulfill orders on behalf of the shipper. carriers promise different levels of service, cover specific territories, and may specialize in different types of goods and services, such as parcel retail, restaurant, and grocery delivery. You can add more carriers to expand your service coverage by finding the best fit for your business in our carrier catalog.
There are two types of carriers:
- Carriers are often the more established carriers with their own branded fleet of vehicles and drivers, which they offer to shippers to fulfill their orders. Carriers can typically deliver higher volumes and a wider variety of goods around the world, and can therefore batch planned orders together, sometimes several days in advance, to offer shippers cheaper rates.
- A crowd-sourced last mile carrier uses independently contracted drivers to populate its fleet. Since the drivers usually use their own vehicles, this type of carrier often fulfills hyper local orders that require more immediate fulfillment (on demand, same day, or next day orders). Their wide pool of local drivers enables them to offer cheaper rates for these deliveries.
Bringg’s carrier selector automatically assign the best carrier for each order, in line with your business priorities and delivery strategy. For each order, Bringg checks the ETA or delivery price offered by each carrier. Bringg then automatically offers the order to each carrier, starting with the cheapest or fastest, until one accepts the order. Alternately, Bringg can offer order assignments to carriers according to a predefined sequence.
delivery strategy (delivery term)
A time window is the time range when you intend to fulfill an order. Therefore, an order is considered fulfilled on time if it arrives within the time window. The time window is set when you schedule an order in Bringg and is usually defined by the no_earlier_than and no_later_than fields. Narrower time windows are seen as better service, like 9 to 10 am, while longer windows are more typical of larger carriers.
You can share the time window with your consumers for an improved experience. For example, if a consumer places an order for the 8:00-12:00 the following day, in the morning notify them that you intend to arrive between 8:00-9:00.
If you allow consumers to select their preferred delivery slot, the time window is scheduled accordingly.
Your delivery network includes all the organizations that provide drivers and vehicles for your deliveries. This may include several third party carriers, external contractors or your Own Fleet. Allow Bringg to leverage your delivery network to extend your delivery coverage and minimize costs using the Delivery Hub.
A hybrid delivery network includes both your Own Fleet and third party carriers.
Use the Own Fleet product when you have your own driver s and vehicles which can fulfill your last mile requirements. Your dispatchers can use Bringg to assign the best drivers with the most appropriate vehicles to the most efficient route.
Admin is a type of user in Bringg who has the technical permission to access all functionality in the system. Usually this is the operations manager.
A fulfillment center is your home base and where you prepare orders for dispatch. It might be a store, warehouse, factory, garage, or restaurant.
You can configure Bringg to automatically perform actions when drivers approach your fulfillment center. For example, you can make a driver available for AutoDispatch, or take them on and off shift, without requiring them to manually check in. These actions are called home events.
Each team has at least one fulfillment center, and each fulfillment center can have one or more service areas.
A time window is the time range when you intend to fulfill an order. Therefore, an order is considered fulfilled on time if it arrives within the time window. The time window is set when you schedule an order in Bringg and is usually defined by the no_earlier_than and no_later_than fields. Narrower time windows are seen as better service, like 9 to 10 am, while longer windows are more typical of larger carriers.
You can share the time window with your consumers for an improved experience. For example, if a consumer places an order for the 8:00-12:00 the following day, in the morning notify them that you intend to arrive between 8:00-9:00.
If you allow consumers to select their preferred delivery slot, the time window is scheduled accordingly.
The estimated time of arrival (ETA) is the time a driver is expected to arrive at a destination. Bringg's route optimization typically schedules an order's ETA to be within its time window.
A service plan is a type of service that you provide to consumers like express, basic, or over the threshold. Service plans enable you to fulfill service level agreements by letting the Bringg Platform, dispatchers, and drivers know when you have committed to providing a specific service, such as delivery at the consumer's home or workplace, or a specific handoff procedure like requiring the consumer's signature as proof of delivery.
A vehicle in your Own Fleet is paired with a driver to reach a destination on a route. Each vehicle has a type, capacity (maximum weight or dimensions), and you assign specific skills to each one to allow Bringg to choose the correct vehicle for each order. You can define the availability of vehicles in delivery blocks.
A destination is the exact geolocated address associated with an order. The order may also have notes attached to help drivers access the correct destination. For example, arriving at an office complex, you need the building name, entrance number, access codes to enter, the floor number, room number, whether there are stairs or an elevator, the best place to park and so on. This information is often used to estimate the time on site.
The estimated time of arrival (ETA) is the time a driver is expected to arrive at a destination. Bringg's route optimization typically schedules an order's ETA to be within its time window.
A delivery strategy contains the terms you define per carrier that qualify them to fulfill a certain order. You may qualify a carrier by additional services they offer, types of vehicles they use, or their service area.
If you have agreements with multiple carriers, enter the terms of delivery for each provider. For example, you might want to use one carrier for fragile lightweight orders in the city center, while another might be best for all fragile orders in the northern suburbs.
For each carrier, you can create as many terms as you need, each describing a circumstance when you would use that provider. Each term can contain multiple conditions.
Then Bringg’s fleet router can assign each order to the preferred carriers according to your strategy.
Green delivery defines when an Own Fleet or carrier can fulfill orders using sustainable and eco-friendly means. This can be accomplished by using sustainable materials and eco-friendly vehicles (such as electric or hybrid vehicles, bicycles, or electric scooters) or committing to achieving carbon neutrality by investing in carbon offset projects (such as planting trees).
Access Planning or Dispatch
Open the list of available carriers
Confirm the order's details
Select a carrier
Assign the order to the carrier