Your dispatcher sets breaks in your schedule, which is designed to make sure you can deliver every order on time. Start and end your breaks in the Driver App so that your dispatcher can plan the deliveries and communicate the arrival times properly.
You can also take unexpected breaks with the Driver App, for a quick personal break or when dealing with another task, like changing a flat tire.
Tip
Do not use silent, do not disturb (DND), or airplane mode on your phone to take a break, as Bringg and your dispatcher may continue assigning orders to you instead of other available drivers, causing orders to accumulate and arrive late unnecessarily.
When you take a break using the Driver App, it notifies your dispatcher of your break. However, they can still override the system and assign orders to you while you are on break, as they may receive an order with a destination near you that you can begin after your break.
Before You Begin
Confirm you have reliable communication with your dispatcher and consumers. Some tips:
Use the recommended permissions and settings on your device. Learn more about staying connected with the Driver App.
Maintain high battery levels on your device throughout your workday. Avoid turning on low power mode or using your device with less than 20% charge, as these can inhibit some of the Driver App's functionalities.
Keep wifi and Bluetooth switched on to keep consumers and dispatchers updated about your location.
Note
The Driver App is designed to be resilient to poor internet connectivity and much of the functionality is available without a reliable cellular or wireless data connection, meaning you can continue with your current assignments even while offline. However, the app must be online intermittently to receive accurate updates, including new order assignments.
If you see the No Internet Connection banner on your device, try to restore connectivity and go to an area with better reception.
Make sure your Driver App is not offline.
Procedure
Step 1: Open the Bringg Driver App and select theicon to open the menu.
Step 2: Start your break.
To...
Do this...
Take a scheduled break.
Your scheduled breaks appear along with your order list on the main screen of the Driver App. You may need to select Start Break on the main screen or in the menu of the Driver App to begin your break, or Bringg may start your break automatically.
Start a scheduled break
While on break, your name and status appear in orange in the Bringg Platform so that your dispatcher knows you are not available.
Take an unplanned break to deal with unexpected tasks, like changing a flat tire or assisting another driver.
OR
Take a quick, personal break. For example, a short coffee break between deliveries.
Turn the Available toggle to off in the Driver App menu. While unavailable, Bringg does not assign new orders to you.
Your dispatcher can see you are not available, but don't forget to tell them why and for how long you expect to be unavailable.
You can continue working on any existing orders while in unavailable mode, so you can finish any orders you began before dealing with the unexpected event.
Avoid new order assignments while dealing with unexpected tasks
Take a minute or two to review an incoming order before accepting, or to finish a previous order.
Snooze new orders by selecting Not Now on a new order assignment popup.
Unless the snoozed order is assigned to another driver before you return to it, it will remain in your list of assignments until you are ready to begin.
Snooze new order assignments if you need a minute
Tip
Do not reject orders when you need a break. Bringg and your dispatcher may continue assigning orders to you while you are busy with something else, even the same ones you rejected. Only select Reject on orders that you do not want to fulfill at all.
Do not use Not Now for longer breaks as your dispatcher may continue assigning orders to you instead of to other available drivers, causing these orders to pile up and arrive late unnecessarily.
Return from a break when a you ready to continue working.
Navigate to the menu and select End break or the Available toggle or go to your list of orders to begin an order you snoozed.
Tip
Do not end your shift to take a break as this completely removes you from communication with Bringg and may count against your working hours and compensation.
For a dispatcher, the Bringg Platform makes your workload lighter by automating most typical dispatch and fulfillment processes, helping you deliver on time with great customer experience scores. Save hours by automatically preparing routes, finding available drivers, vehicles, and delivery providers.
You can manage by exception and let Bringg do the work, allowing you to make fast, accurate decisions by checking alerts on potential problems before they become larger issues. Bringg presents the information and functionality you need to react.
An order is a request for the fulfillment of goods and services at a specific address. It includes all information needed to complete it, such as the requested service or goods, the customer’s contact information, required services (such as fragile care), and the time window.
An order is a request for fulfillment of goods and services at a specific destination. It includes all information needed to complete it, such as the requested service or goods, the consumer's contact information, up to two destinations (e.g. pickup and delivery), and the time window.
The properties of the order's goods or services determine the vehicle and skills required to fulfill that order. For example, food deliveries may require a refrigerated vehicle while an appliance installation requires a driver with the relevant training.
You fulfill orders by assigning them to a driver, store associate, or delivery provider. You can also assign orders to routes and then assign each route to a vehicle and driver.
Inside the Bringg database and payloads an order is sometimes referred to as a task.
The Bringg Driver App is a mobile app on iOS and Android which extends Bringg's functionality to you, a driver. When dispatchers assign orders or update routes, each appears instantly in the Driver App as a list of destinations, which you can navigate to by launching your preferred navigation app directly from the Driver App, view all order details and instructions, complete handoff actions, and keep dispatchers automatically updated on the progress of your route, such as when traffic causes delays. When you approach a destination or fulfillment center, the Driver App can automatically check you in, triggering automatic notifications to the consumer and dispatcher that you are about to arrive, all without you taking your hands off the wheel.
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