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    Configuration Changes Log
    • 14 Jun 2023
    • 3 Minutes to read
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    Configuration Changes Log

    • Updated on 14 Jun 2023
    • 3 Minutes to read
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    Article Summary

    Troubleshoot system settings independently by viewing a log of Bringg configuration changes with the Configuration Changes Log. You see when and where a change occurred as well as who made the change.

    You can investigate unexpected changes to Driver App settings, or Merchant Configurations in Bringg. If you suspect a particular user adjusted configurations that might have caused a glitch, you can opt to view only changes made by that user. You can also search particular areas of Bringg if you think an issue occurred within a specific configuration setting.

    The Configuration Changes Log shows a comprehensive list of changes in the system settings in the tabs Customer App, Store App, Driver App, Merchant Configurations, Tags and so on. It does not display the flow of mouse clicks that created the change. However, it helps you trace what happened by showing you where and when the change occurred in Bringg.

    Changes made in Bringg settings tabs appear in Configuration Changes Log 
    Tip
    This log does not track changes made to specific or delivery blocks. To view those changes, consult the Order Page > Activity Log instead.

    Before You Begin

    Identify an unexpected functionality that you would like to troubleshoot and correct. Then decide on the best way to find the change in the system using at least one of the following criteria:

    • Identify a date range or time frame when the issue first surfaced.
    • Identify the user(s) who might have made the change.
    • Consider where (which screens) in Bringg the change occurred.

    Depending on your conclusions, you can filter to narrow the list of configuration changes you see in your Configuration Changes Log.

    Procedure

    Step 1: Select Settings > Configurations Audit.

    Open the Configuration Changes Log

     

    Tip
    The Configuration Changes Log updates every two minutes. If a recent change does not appear immediately, try waiting a few minutes and refreshing the page.

    The Configuration Changes Log automatically loads all changes within the default date range of the last seven days.

    Field

    Description

    Change Time

    Displays timestamp when the change occurred.

    Changed In

    Displays the database table location of the change in Bringg.

    Configuration ID

    Displays the database row ID of the change in Bringg.

    Changed Fields

    Displays the name of the column within the database table Bringg.

    Changed By

    Displays the user's name who made the change or it displays Bringg if someone at Bringg made the change.

    Tip

    If, after a moment, the table remains empty, perhaps no changes were made during the default date range. In this case, change the selected dates (see Step 2).

    Step 2: Verify or adjust the date range.

    For example, if you suspect an unwanted change occurred in the last two months, you can adjust the calendar filter accordingly to review any changes made during that time period.

    Adjust date range as needed using the calendar filter.

     

    Step 3: Optional: Further isolate the change by filtering your view according to user and/or database table location.

    For example, you may be looking or a change made in merchant_configuration, or you suspect a specific colleague made a change you want to reverse.

    Filter the Configuration Tables Log by selecting relevant database table locations and/or users.

     

    Step 4: Evaluate whether you can correct the configuration change independently, or whether you need to contact your Bringg customer service representative.

    Check Changed In location.

     

    To understand if you can access the Changed in location independently, use the reference table below.

    To access the Changed In database table...

    Do this...

    merchant

    Go to Merchant Profile or Merchant Configuration

    team_configuration

    Contact your Bringg customer service representative

    task_configuration

    Contact your Bringg customer service representative

    user_configuration

    Contact your Bringg customer service representative

    merchant_configuration

    Go to Merchant Configuration

    customer_configuration

    Contact your Bringg customer service representative

    tag_rules_configuration

    Go to Tags

    tag_merchant_configuration

    Go to Tags

    tag_customer_configuration

    Go to Tags

    application_team_configuration

    Contact your Bringg customer service representative

    application_merchant_configuration

    Contact your Bringg customer service representative

    application_merchant_configuration

    Contact your Bringg customer service representative

    Step 5: To see exactly what changed,select an item from the Configuration Changes Log and view Details.

    Changes will appear either as a value or in JSON format.

    View the exact change in the database

     

    Step 6: To correct the change, take one of the following actions (depending on location of change):

    • If you can access the Changed In location independently, change the relevant field to what you need it to be.
    • If you see your colleague made a change and you are not sure how to change it back, copy and paste the relevant Data Changes and email your colleague requesting they correct it.
      Copy the Data Changes content to share with colleagues

       

    • If you or your colleagues can't access the Changed In location, copy and paste the relevant Data Changes and contact your Bringg customer service representative
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