About the Bringg Platform

The last mile is where Bringg adds value to the last stage of the fulfillment process when you deliver goods and services from a fulfillment center or warehouse to the order's final destination. This is the most visible step for customer experience, it's complex to manage, and often the most costly stage of the fulfillment process.

Bringg saves on those costs by orchestrating last mile fulfillment to automate, streamline and optimize your delivery services so that you can rapidly scale up your last mile operations efficiently with minimum costs. Bringg connects systems across the supply chain with both your Own Fleet and delivery providers.

Omnichannel describes a unified consumer experience when browsing, ordering, and receiving goods, regardless of the channel they use (a physical store, a mobile app, or a webstore). Bringg orchestrates last mile fulfillment and integrates with all your channels, enabling consistent information so consumers can start on one channel and continue on another.

Use Bringg Click & Collect as an integral part of your omnichannel experience, enabling consumers to collect goods from a designated collection point, like inside a store, on the curbside, or from a secured locker. Click & Collect connects consumers with store associates in real-time to promote efficient store operations leading to exceptional customer collection experiences.

Green delivery defines when an Own Fleet or carrier can fulfill orders using sustainable and eco-friendly means. This can be accomplished by using sustainable materials and eco-friendly vehicles (such as electric or hybrid vehicles, bicycles, or electric scooters) or committing to achieving carbon neutrality by investing in carbon offset projects (such as planting trees).

AutoDispatch (AD) continuously and automatically assigns orders to a team: drivers, vehicles, creating quick ad-hoc routes as orders come in. AD enables you to prioritize efficiency, by automatically batching orders together, while adhering to very short SLAs. Bringg typically uses AD when you have an Own Fleet fulfilling on demand orders, such as deliveries for restaurants, grocery stores and pharmacies, or roadside assistance. You can use AD to build routes for select teams, or across the entire organization. Planned routes typically use route optimization instead.

A delivery provider (DP) offers their fleet of vehicles to fulfill orders on behalf of the shipper. carriers promise different levels of service, cover specific territories, and may specialize in different types of goods and services, such as parcel retail, restaurant, and grocery delivery. You can add more carriers to expand your service coverage by finding the best fit for your business in our carrier catalog.

There are two types of carriers:

Carriers are often the more established carriers with their own branded fleet of vehicles and drivers, which they offer to shippers to fulfill their orders. Carriers can typically deliver higher volumes and a wider variety of goods around the world, and can therefore batch planned orders together, sometimes several days in advance, to offer shippers cheaper rates.
A crowd-sourced last mile carrier uses independently contracted drivers to populate its fleet. Since the drivers usually use their own vehicles, this type of carrier often fulfills hyper local orders that require more immediate fulfillment (on demand, same day, or next day orders). Their wide pool of local drivers enables them to offer cheaper rates for these deliveries.

Use the Bringg Delivery Hub to seamlessly connect to the world’s leading delivery providers while maintaining full visibility and control of your operations and customer experiences. This means that you can easily manage your personalized network of delivery providers like a natural extension of your own business. With Bringg, your consumers see your brand at every delivery touchpoint, from checkout through to receiving their deliveries on the customer experience page, even when you use delivery providers. Browse our delivery provider network spanning hyper-local, parcel, white-glove, big and bulky, and green fleets (to name a few); then choose the provider which fits your needs best.

For example, set up Bringg to offer express installation orders first to your local green DP, but if they are not available, offer the order to one of two DPs that provide installation services, whichever can reach the consumer fastest. At the end of the month, see how many orders each of the DPs delivered, and adjust your contracts accordingly.

A Service Level Agreement (SLA) is the commitment you make to your consumer to fulfill their orders by meeting specific standards, like stating all deliveries arrive within a specific time after checkout. Carriers also have SLAs with their shippers and retailers.

For a dispatcher, the Bringg Platform makes your workload lighter by automating most typical dispatch and fulfillment processes, helping you deliver on time with great customer experience scores. Save hours by automatically preparing routes, finding available drivers, vehicles, and delivery providers.

You can manage by exception and let Bringg do the work, allowing you to make fast, accurate decisions by checking alerts on potential problems before they become larger issues. Bringg presents the information and functionality you need to react.

Bringg is a highly automated system, allowing you to sit back and trust its decisions, so you can focus only on the exceptional cases, known as managing by exception. For example, you can trust Bringg's assignment of orders to routes which it optimized to be the most efficient, and assigned them to the most appropriate drivers and vehicles.

The Bringg Platform is the leading cloud provider for delivery and fulfillment, helping you scale and optimize your last mile delivery operations and omnichannel customer experiences. With a real-time view of the delivery process, you get the visibility you need to ensure goods and services reach consumers safely, affordably, and on time.

Bringg empowers a collaborative ecosystem, putting the power back in your hands to drive exceptional delivery experiences at minimum cost.

Bringg helps you make fast, accurate decisions by alerting you to potential problems before they become larger issues, and presenting the information needed for you to react. With Bringg, you can fulfill orders efficiently, with more peace of mind, and better consumer satisfaction.

Bringg helps you keep pace with consumers' growing demands by offering them flexible options like express shipping, Click & Collect, green delivery, and the ability to schedule delivery when they choose.

With Bringg 's Delivery Hub you can access a diverse global network of 300+ delivery providers to expand your business and meet changing market demands. Learn more.

Increase efficiency with optimized routes and AutoDispatch, and keep track of your overall performance with real time report data.

As a driver using the Bringg Driver App, you can sign up to a shift and see the orders in your route as a list of destinations and breaks, with contact information for each order, extra notes from the consumer or dispatcher and step-by-step instructions to handoff successfully. The Bringg Platform has already optimized your route, and you can navigate turn-by-turn with your favorite map app.

The Bringg Driver App is a mobile app on iOS and Android which extends Bringg's functionality to you, a driver. When dispatchers assign orders or update routes, each appears instantly in the Driver App as a list of destinations, which you can navigate to by launching your preferred navigation app directly from the Driver App, view all order details and instructions, complete handoff actions, and keep dispatchers automatically updated on the progress of your route, such as when traffic causes delays. When you approach a destination or fulfillment center, the Driver App can automatically check you in, triggering automatic notifications to the consumer and dispatcher that you are about to arrive, all without you taking your hands off the wheel.

A route is a sequence of destinations from one or more orders. Bringg can automatically create routes by calculating the fastest and most efficient route which fulfills the orders. Bringg can also help you assign the most appropriate vehicle and the driver with the correct skills to complete the order.

There are two types of routes:

A planned route is a route containing planned orders that you create in advance, either manually or using route optimization. For example, you can run route optimization every day at 10pm so that drivers can start their routes when they start their shifts the next morning.
An on demand route is a route which contains on demand orders that you create on the fly by using Autodispatch (AD), which continuously and automatically assigns orders to a team's drivers, vehicles, and routes. Common examples are deliveries for restaurants, grocery and pharmacy stores, or roadside assistance.

After you dispatch the orders in a route, drivers receive their route in their Driver App as a series of destinations, each with their associated order which they pick up or hand off to the consumer.

The consumer places an order for goods and services. Use Bringg to orchestrate the fulfillment of the last mile so they receive the goods and services while staying updated with Bringg's customer experience page.

For a dispatcher, the Bringg Platform makes your workload lighter by automating most typical dispatch and fulfillment processes, helping you deliver on time with great customer experience scores. Save hours by automatically preparing routes, finding available drivers, vehicles, and delivery providers.

You can manage by exception and let Bringg do the work, allowing you to make fast, accurate decisions by checking alerts on potential problems before they become larger issues. Bringg presents the information and functionality you need to react.

A handoff is any transfer of goods from one person or location to another during fulfillment of an order. Drivers usually validate handoffs with a driver action like a scan, signature, or photo. For example, when a driver scans items at a warehouse, this handoff transfers custody of the items from the dispatcher to the driver. The final handoff is when the consumer accepts the goods and the driver records proof of delivery.